Address: 123 Uxbridge Rd, London, W13 9BD, United Kingdom
Phone: +442085799992
Rating: 4.3
based on 162 reviews.
Service
Pros:
"Coupled with friendly service, this is well worth a visit. Or two, or three!"
"The service is very good although it was a busier time we went so took some time to get our food..."
"Service was friendly and the decor was very nice though."
"The wait staff were great, with a special thank you to Francis, who provided exceptional service throughout the meal."
"The tasting menu was delicious and the staff so attentive and friendly."
"Everyone who helped us out was very friendly, courteous, helpful and professional."
"The staff was very attentive and friendly, our request were met with smiles and the food was lovely!"
Cons:
"He was extremely unprofessional and difficult to communicate with."
"More ever, the bar staff were totally incompetent, and guests had to wait ages to get a drink."
"Waiter was rude and basically implied guest were over eating!"
"The waiters were extremely rude looking and staring at us constantly."
"Service was terrible. Had waiter argue with me over the fact not enough food was put out for guest."
"Same waiter refused to serve guest their deserts because they were not seated at their table."
"Service really friendly but not effective, missed my main course altogether!"
Food Quality
Pros:
"Delicious cocktails and authentic Indian food."
"The food is so spicy. It makes you lean towards the water jug more than once."
"Food is good however can be better."
"food was delicious tasty- very generous buffet."
"Food was delicious and service good."
"The butter chicken I had was the best and they served fresh naan to the table."
"The food was good."
Cons:
"I tried onion and sag ke bhajiye. Half portion was not cooked properly."
"The taste of food have completely deteriorated from good to worst, it seems they hired a new chef with same old menu."
"One of the chicken pieces was not cooked through."
"The food here is average, nothing special.. definitely pricey for how the food quality is."
"Food was on the expensive side and didn't taste good at all."
"Disgusting tasteless food very bland and not good at all."
"The main dish was spiced meat in a thin gravy, the rice tasted like it had been reheated from the day before and the nan bread resembled and tasted like ambient cardboard."
Ambiance
Pros:
"And the interior is so modern and clean."
"The atmosphere buzzy without being overwhelming."
"The atmosphere is also good for family dinners etc."
"The restaurant had good vibes, beautiful interior and soft music."
"The decor is good and it gives you the feeling that you are actually are in India."
"The ambiance was comfortable and the service was excellent."
"Ambiance was really great."
Cons:
"It was freezing yesterday and the heating was turned down around 9.30pm."
"The plate glass windows make you feel like you're on display and bounce a lot of noise about."
"The Sunday buffet wasn't as good as the main menu food."
"The plate glass windows make you feel like you're on display and bounce a lot of noise about, making it hard for older people to hear their companions."
"Led to table reluctantly by staff member and bluntly informed that everything we ordered would arrive together because the restaurant closed promptly at 10pm."
Value
Pros:
"Over all good evening and good value for money."
"Very reasonably priced and always made fresh."
"Fantastic value Indian buffet on a Sunday."
"The food was delicious, staff incredibly friendly and all very reasonably priced."
"Also great value for money."
"Good choice of dishes otherwise, and good value for money."
Cons:
"Prices are steep too for a local curry house in West Ealing."
"Price is so high for kind of quality provided. My friend said luckily he had a taste card offer 50% OFF otherwise he would have been heart broken for the price they charged us."
"The prices on every item are horrendous you won’t believe they even charge me for ordering onions they charge me on chutneys with poppadoms prices are extremely high for an environment that is very noisy."
"This place is a rip off gone in there for buffet there was a choice of 2 things and they charge 7.50 for a drink yeah that for one bottle of cobra and it took them half hour to bring out bread and they charge a service charge."
"Over all its quite expensive."
"Spending £250 for 5 people we expect our stomach to be full."
Event Catering
Pros:
"Thank you to the brilliant team at Laguna for catering at our recent wedding."
"Laguna catered for our wedding at a venue in Essex."
"Look nowhere else as Laguna did not fail to IMPRESS!! We booked Laguna as caterer for our Wedding, and they went above and beyond to make it the most special day."
"The food not only looked incredible but tasted delicious as well, resulting in us receiving many compliments from our guests."
"The food went down very well and I’ve had several texts asking about the caterers."
"Laguna catered for my wedding this month, and I cannot fault the service at all."
"Laguna were amazing for our wedding. Couldn’t recommend them any higher!"
Cons:
"We are now seeking legal action."
"They catered an event I attended... they assured me that the food was nut free. My 4 year old began vomiting immediately and reacted to the food."
"I have being to this restaurant many times. I have been the regular customer, and the staff made fun of me and my misery by laughing on my face."
"I will not be returning to this restaurant as the trust has been broken."
"Service was terrible. Had waiter argue with me over the fact not enough food was put out for guest."
"Ultimately I do feel like you have stolen money from us."
"I would recommend this place if the manager was a bit more apologetic, and gave us a part refund, but we have not heard from him since the event."