Dean Street Townhouse Reviews Summary

Service

Pros:

• "We had the young Italian guy... serve us, such a lovely guy, well informed and very friendly."
• "The wait staff was polite and attentive as well."
• "Great service, professional and amiable staff!"
• "Service top class, friendly and knowledgeable."
• "The service was excellent."
• "The staff were friendly and the service excellent."
• "Service impeccable. Friendly and attentive."

Cons:

• "Our glasses were empty most the meal with no ability to top up ourselves (absent waiter)."
• "Avoid sitting outside on a friday evening, the waiter is horrible."
• "We had to wait whilst we sat at the bar to ask for a drinks menu and the barman was rude."
• "Rude door staff. Slow waiting staff."
• "Having sat and waited over 20 minutes or so I could see the waiting staff were deliberately ignoring me and my elderly mother for taking our order."
• "We had to send both mains back as they were really not good enough."
• "Dreadful service."

Atmosphere

Pros:

• "Feels almost like a Soho club, populated by theatreland and literary types."
• "Great atmosphere, staff, layout and amazing food."
• "The atmosphere was lovely - candles and crazy photos on the walls make it a bit fun."
• "Such a great meal! The place is very cosy and atmospheric."
• "I love the style and ambience of this place."
• "The restaurant has a wonderful ambience with stunning decor."
• "The ambiance, decoration and service is great."

Cons:

• "The ambience was very strange. Gloomy illumination."
• "It was pretty dimly lit where we got seated, in the back, with some artificial light."
• "The vibe can border on pretentious (as with many places in London)."
• "Only complaint I have is it is wayyyy too freaking loud. Not a great place for a conversation."
• "I do find it too noisy. Tables very close together and there's a huge bar stuck in the middle."
• "Unfortunately, sitting outside made all customers targets for the street beggars."
• "At least every 7-10 mins we were constantly interrupted by a very unfriendly and unwelcoming waitress."

Food Quality

Pros:

• "Food was decent, nothing outstanding but the fries were particularly enjoyable."
• "Hands down to the trout I had last night."
• "The food was tasty, and would recommend the vegetarian breakfast if you’re hungry."
• "The soufflé as an appetiser was an excellent recommendation from our waitress and I would also recommend it."
• "Great martinis and the horseradish steak tartar is one of best in the area."
• "The pastries, full English and eggs benedict were excellent."
• "Food here is amazing served with a touch of class."

Cons:

• "Not the first time we had a bad experience here - won’t be back!"
• "The toast from the mushroom starter was so tough I had to use a steak knife."
• "Food surely wasn’t worth it. Tasted as if it was old and pre cooked."
• "Kedgeree was really small and basic in flavour."
• "We ordered Sunday roast and it was clear that it was not fresh, the Yorkshire pudding was stale."
• "Had rib-eye steak that was ok but nothing spectacular, especially for the price."
• "The grilled lamb... was hard to chew and had a lot of gristle in it and not a whole lot of flavor."