The Piano Works West-End Reviews Summary

Live Music

Pros:

• "The live music was very enjoyable, initially singing songs themselves and then eventually taking song requests from the guests."
• "The live music was entertaining and very unlike the London I had experienced already."
• "Hugely fun night, great live music and surprisingly good food!"
• "The music is absolutely phenomenal, and the musicians know how to play really well."
• "The live music was amazing, with the band covering a whole assortment of different genres and songs from different eras."

Cons:

• "They didn’t play a single song that our group requested."
• "One of the very few places I’ve been to that the staff seem to be happy, well staffed so you get a good service, most staff would sing as well."
• "The band did some great covers - bring some cash if you want them to do a request!"
• "If you don't tip, they won't play your song request."
• "The music was to loud to socialise with my colleagues at the dinner table."

Service and Staff

Pros:

• "Staff are very friendly, service was a first class and the singer’s was very good!"
• "Our server, Maja, was exceptional. Friendly, helpful, and made sure we had a great time."
• "Great waiter service, always attentive and making sure we had everything we needed."
• "We were well looked after by our host Giorgio who kept the drinks flowing and was very attentive to our large group."

Cons:

• "A bit disgusted by the way we were treated. We were basically told to leave as our table may be needed for 'overflow'."
• "We had been overcharged - our Buyagift voucher included wine with meal but we were charged for this."
• "Bar staff, disorganised; people screaming Jon Bon Jovi and football chants."
• "The only thing I found is that the glasses in which the drinks were being served were of plastic and not very clean."
• "I was humiliated by the door staff in front of the hen party I had arranged."

Ambiance and Venue

Pros:

• "Lovely atmosphere, and reasonably priced drinks."
• "Very good environment to spend a night. There’s a really good and open dance floor."
• "The venue accommodated over 120 guests for our group alone."
• "The Photo Booth was a nice touch too."
• "Great venue, at happy hour it’s the cheapest place to get drinks in Leicester Square."

Cons:

• "The venue is fairly dark, but I expected that from the photos on their website."
• "The lighting in our corner could be much better also."
• "The venue should improve on the booking part. It was not clear that you will have to give your table up."
• "Security outside is on a power trip trying to prove themselves."
• "The Piano Works is underground so there is no signal, something to think about if something were to happen out of the ordinary."