Lockhouse Reviews Summary

Food Quality

Pros:

• "I enjoyed every single bite of the chicken pie at the Lockhouse."
• "The fish was a bit cold, but overall the food is good."
• "I love fish and chips there. Plus their burgers is also nice."
• "The food was very good and the portions were large."
• "The food arrived hot, looked appetising and tasted great."
• "Great vegan platter and we aren't vegan. Delicious 🥞."
• "Not only did I receive top service but the food was out of this world - couldn’t recommend enough."
• "Food was great with prompt service!"

Cons:

• "Food was ok, nothing special or out of the ordinary."
• "However, their truffle fries is a bit meh 🫤 cuz the smell of truffle is only just a bit."
• "The only reason I am giving this place two stars is because the gentleman at the front of house was friendly."
• "The food is just about mediocre including the locked and loaded 'award winning' burger and the chicken all pretty mediocre."
• "The worst food you could ever eat in London."
• "The food was a disaster (worst half chicken you could imagine)."
• "Really disappointing experience...most of us had very disappointing / average meals."
• "The food is nice but service is terrible."

Service and Staff

Pros:

• "The staff is absolute amazing - Lauren was extremely knowledgeable and made great recommendations."
• "I still remember Leo, one of the staff, since last year. I was impressed with his service."
• "Was served throughout the night by your employee jamila and received excellent service!"
• "Very happy and helpful staff members made sure that we were promptly served all the time!"
• "Excellent service, the staff are very helpful."
• "Friendly, relaxed service, a great range of drinks."
• "Friendly staff. Quick service."
• "Staff were more interested in chatting or clearing away washed glasses."

Cons:

• "Service? Not really existing. Slow and not on point."
• "Super slow service. Booked online but there was no need it was pretty empty when we arrived."
• "Service was terrible when we had our christmas dinner. Staff were rude and forgot about us for a long time."
• "The service here is awful, which is such a shame as the location and food is superb."
• "Not happy with the service, they couldn't make a simple drink because was not in the menu."
• "The first time we came the drinks orders kept getting mixed up... now on the second time, we've have to wait 50 minutes to get our food during a work lunch hour."
• "The bar staff serving drinks will finish making drinks / cocktails for customers before taking food orders."
• "We saw Lockhouse advertised for a bottomless brunch but when we ordered a drink, we had it for about 10 minutes and then the waitress came and took it away and said we'd had it for long enough."

Ambiance and Location

Pros:

• "I have been here several times and always feel happy when I left. I love the atmosphere of downstairs and upstairs."
• "Great pub with delicious food! The decor and layout is nice!"
• "The pub itself is located on the docks, with a good vibe around it."
• "Nice modern decor. Friendly staff. Comfortable volume music - enough to create a relaxing atmosphere, but not too loud."
• "A modern industrial type bar. Good beer and pleasant staff. Likely to be very popular for office lunches."
• "Beautiful pub in Merchant Square, hidden gem in great location."
• "It's a industrial themed bar in the Paddington bowl, which evokes a similar aesthetic to Canary Wharf."
• "Very cool place with an industrial decor."

Cons:

• "Boring beer, bad acoustics."
• "This place is noisy as hell and the food is mediocre at best."
• "Super slow service... There was absolutely no atmosphere."
• "It's so 'pop-up' they built a FAKE shipping container inside."
• "Lacks a bit of atmosphere but otherwise a good venue."
• "A tiny chicken burger with burnt chicken strips (only two) for £9. Total rip-off...slow and bad customer service."
• "Rubbish service and food."
• "The service is great here and the atmosphere is decent. That is the only saving grace."