Tonkotsu Ealing Reviews Summary

Food Quality and Taste

Pros:

• "The soup is thick but not oily, full of flavour but not salty."
• "The karaage and gyoza delicious. Tonkotsu was rich salty and fatty best I've had in London."
• "The chicken katsu curry with rice, prawn katsu curry with rice and the chilli chicken ramen had the right seasoning, spice and flavours."
• "The food is good, if you fancy an oriental far east taste."
• "The egg is included and you don’t need to pay extra to add it on top."

Cons:

• "One last thing, don’t order spicy ramen, the spicy is not complex enough makes it boring and only overwhelm the umami of the soup."
• "Sadly I was pretty disappointed with the food here... The ramen itself was so bland."
• "The food is good but is sometimes inconsistent."
• "They’ve changed the actual noodles themselves to cheaper ones - lots of my noodles were stuck together when they arrived."
• "The pork in the tonkotsu was closer to sandwich meat than decent pork belly. The noodles were unremarkable."

Service and Staff

Pros:

• "Service was friendly and quick - welcoming and when asked for the bill, it came quickly - nice and efficient."
• "The owner was very friendly and customized my order by giving me more vegetables!"
• "The food came quickly and the quality was outstanding. Full of flavour and the wings were super crispy!"
• "The staff was very friendly and I really liked their menu online, which can be accessed by scanning a QR code."
• "Sharma offered us with excellent services and he was so nice to talk with us & offered the great food for us."

Cons:

• "The third time I had the Chicken Kara-age, it was so over-cooked over-fried that I asked the waitress for help. She was relatively cool."
• "The service, the restaurant…I can’t fault. The only downside was that Our table of 4 all ordered a Ramen dish. All of us were hit with very bad stomachs for the next 2 days."
• "We ordered via the mobile app as instructed but for some reason the chef never received our order and we were kept waiting."
• "The mobile app is a great idea as it minimises unnecessary contact between customers and staff and allows for full contactless payments, just need to make sure that orders go through."
• "Food is fairly awful always stone cold and when you say your in a hotel and could they make it hotter they pretend to agree."

Ambience and Decor

Pros:

• "The shop’s spacious and quiet."
• "The ambience is good - for groups and dining by yourself."
• "Atmosphere was nice modern and trendy."
• "The atmosphere was relaxing and the staff were friendly."
• "First time visiting and although the first floor seemed pretty average, downstairs dining area is on another level entirely."

Cons:

• "The deco is, well, it is ok but I don’t like it which their style lies somewhere between east meet west with awkward execution."
• "Not a fan of the cramped seating arrangement but I don't think that can be helped."
• "The place gave very good vibes. It was very relaxing and cool in there. The bathrooms are pretty nice but the sink were leaking."
• "The sweet chilly chicken was Superb!! Fantastic service and the lemongrass tea tasted so good. The chicken noodles was perfect. Only I would prefer it without the bamboo pieces."
• "The decor was great, vibe just on point and the food... Wow the food was amazing!!"

Price and Value

Pros:

• "They have the lunch set until 5 PM which is a pretty good deal."
• "The milk float dessert is a 10/10 Highly recommend."
• "Great veggie ramen options. Their cauliflowers 'wings' are fantastic and everything is reasonably priced."
• "Very accessible, that meal was a delight, very reasonably priced (keep in mind: this is London)."
• "The prices are quite reasonable and service was good. I would definitely return."

Cons:

• "Service charge is ridiculously high £7.59 meal for two came up to £65 including that charge."
• "The quality has really gone down hill. They’ve implemented a new pricing structure where you can get a small or regular sized portion which has skyrocketed the price insanely."
• "Nice place to have dinner, if it wasn't for this trick where they add a whopping 12.5% 'optional' service charge on your bill without asking."
• "I find the starter choice slightly to the pricey side. So is mochi ice cream."
• "For me this place is an absolute poor value for the money. 10 quid for a salad which is almost 85% noodles."