Wandsworth Physiotherapy and Osteopathy Reviews Summary

Staff and Therapists

Pros:

• "I have to say thank you to Rogel for all he has done."
• "I managed to book a massage session with Rogel last week and have noticed a huge improvement since."
• "I was treated by Christina. She was fantastic."
• "I found Steve very knowledgeable, answering all my questions, and the treatment effective."
• "Steve and the team are very professional."
• "Steve was very professional and provided me with great support and tips."
• "Doctor Neil Bhadresha devotes all of his time to caring for his patients with complete focus."
• "Andreas is a fantastic practitioner with extensive knowledge and skills."
• "I saw Steve for an acute back injury and he was able to diagnose, treat and provide a short term plan for recovery within one session."

Cons:

• "The lead clinician was not welcoming or understanding to our situation."

Treatment Effectiveness

Pros:

• "Implementing the exercises and sessions at the clinic has shown significantly less stress on my body and improved my mobility a great deal."
• "After each session, I could instantly feel the benefit with tension and stress in my muscles depleted."
• "After doing the exercises prescribed every day for a week, I was back to full range of motion and zero pain."
• "After just 3 treatments my shoulder has not felt this good for 3 years!"
• "My issues were solved at the first 3 appointments."
• "However, Steve fixed the problem in two sessions!"
• "The issue is now almost resolved."
• "The pain was significantly reduced by the following day and has now almost completely gone after three sessions of massage, acupuncture and ultrasound."

Cons:

Customer Service

Pros:

• "The reception team were very friendly and helpful!"
• "The receptionist was really professional."
• "Communication was always efficient and the environment was always clean."
• "The team at Wandsworth Physiotherapy are extremely friendly and very accommodating."
• "Very friendly receptionist staff."

Cons:

• "Due to rigid 'policies' we were not able to visit as they don’t trust clients to arrive for bookings."

Environment and Facilities

Pros:

• "Professional, effective and flexible booking."
• "The online treatment sessions sent straight to your email after your appointment have been a great help."
• "The premises are very welcoming."

Cons:

• "I could hear conversation from an adjacent treatment room and noise from the stairwell which was distracting."
• "The treatment table was too narrow so that I couldn’t relax my arms without them falling off the sides."

Booking and Administration

Pros:

• "I also like the efficient and flexible booking system."
• "I needed to book a last minute appointment and got one that same day with no hassle."
• "Made a last minute appointment via very easy online booking system."
• "The appointment was very easy to book online."
• "I was very pleased to be able to get a same day appointment and late in the evening."

Cons:

Treatment and Therapy Outcomes

Pros:

• "The difference now is amazing - no pain!"
• "After a few weeks of treatment I started to see results and am now back to normal."
• "After one session with Steve earlier this year, I’ve had absolutely no pain since."
• "It has now been about 2 months since I finished the treatment and my hamstring is finally back to normal after years of pain."
• "After 5 appointments with Steve, the hip pain has gone and with his advice, I am slowly starting to run again."

Cons:

• "Haven’t heard any specific plans about further or causes, it was rather unprofessional."
• "It seemed there were nothing much she could offer or i don’t know maybe she wasn’t just doing her best?"

Professionalism and Expertise

Pros:

• "Steve is a genuine miracle worker and so professional!"
• "Steve did a course of 3 shock wave treatments and exercises. He is very knowledgeable."
• "Steve and his team have been able to piece me back together and get me running again."
• "Steve is very knowledgeable and has helped me deal with a sports injury by explaining the science behind his diagnosis in a way that is easy to understand."

Cons:

Range of Services

Pros:

• "There's also a whole range of treatment options available such as acupuncture, shockwave and ultrasound - all really helpful to have in one place!"
• "Steve and the team have been great, very professional and really helped me put a treatment plan together that worked around my busy schedule."

Cons:

• "And when I got there they said they could not honour the voucher after checking with the owner."

Flexibility and Convenience

Pros:

• "Convenient appointment times, flexibility to change and move when you need to."
• "Very easy to book online with lots of appointments available in the evening which really suited."
• "The opening times make it so easy to get an appointment to fit around work."

Cons:

Personalized Care

Pros:

• "He was very responsive and adjusted to what I asked for (focus on calves and right shoulder)."
• "She totally tailors each treatment to what you need and how you are feeling which is very important when going through this."
• "Listening to my vague descriptions of the problems Andreas worked out the issue straight away."

Cons:

Rehabilitation and Exercise Advice

Pros:

• "He has showed me a range of rehabilitation exercises and set out various alternative ways in which I can keep equally as fit without causing further injury."
• "A brilliant massage - I wouldn’t hesitate to highly recommend both Sam and this place in general."
• "Grace: Single greatest physio I've ever seen."

Cons:

Recovery and Results

Pros:

• "I worked with Grace after experiencing shin and knee pain as a runner... I was able to achieve 2 PB’s in my running."
• "I definitely recommend Steve and his great treatment and service. I’ll be going to Wandsworth Physio to get me to the start line of the Olympic trials at London marathon."
• "Steve fixed by back pain in a few appointments."

Cons: