Address: Shepherd's Bush Pavilion, 58 Shepherd's Bush Grn, London W12 8QE, United Kingdom
Phone: +442087499978
Rating: 4.0
based on 161 reviews.
Food Quality
Pros:
"Their duck with pancakes are must have, extremely crispy and juicy."
"The peking duck was delicious crispy tasty skin with pancakes and buns."
"Best Xiao Long Bao in UK so far... Ordered the roast duck too, very impressed - good dish for delivery, easy to reheat in oven even a day after without losing texture / taste."
"Food is amazing. Best Chinese restaurant I've been to in London."
"The Peking duck is amazing and the recent renewing of the menu added so many excellent dishes."
"The Crispy Chicken in Sha Cha sauce, was deeply flavourful with a wonderful balance of soft meat in a delicious sauce."
"Very yummy very authentic Chinese food."
Cons:
"Dim sum & duck were good, but some dishes were way too salty."
"Not great for vegetarians I'm afraid. Veg dish and tofu main were bland and uninspiring."
"The portions were very small and overall we were underwhelmed, especially given the steep prices."
"Literally just fat, bones and boiled skin like gum."
"The chicken was cold and the other meat was questionable."
"Today’s visit all dim sum is mainly frozen from supplier."
"Had to return one item because it was off / gone sour."
Service
Pros:
"Service was mixed. Some staff were excellent, while others didn't even look you in the eye."
"The Service was also very good and I have no complaints."
"The waiters were super friendly and approachable."
"The staff were also fantastic."
"The service was friendly and attentive."
"The waiting staff were very friendly and helpful with the menu."
"All the serving staff were very polite and friendly."
Cons:
"It took over 10 minutes for a drinks order to be taken."
"The waitress didn't write down our order, which is in theory fine but she forgot half of it... twice."
"Avoid their delivery, very bad experience."
"Service wise, a Chinese man there appeared rude and abrupt."
"Service.... where do I begin."
"The service was extremely slow; waited for 1 hour+ for our food to arrive."
"The service here is probably the worst service for the price in London."
Value for Money
Pros:
"Perfect and good value at £39 hospitality."
"Price is also very fair. Hard to get this kind of balance in Chinese restaurants in London now."
"Around normal London prices."
"Good value for money."
"20% more expensive than your standard dim sum place, but 50% better quality."
"It's very good value."
"Reasonable pricing.. please keep the pricing ....as it is.. so people can come again..."
Cons:
"A bill of over £80 was extremely expensive."
"It’s okay in food quality and taste, but definitely not worth its price tag."
"For the decline in food quality, it is sadly no-longer worth the money."
"For what you are getting too expensive."
"Would not recommend.. also very expensive."
"You're looking at about £60 per head including a drink to satisfy your hunger."
"The price is expensive and the food is not fresh."
Ambience
Pros:
"It was Monday, very quiet but that’s what we wanted!"
"The restaurant is tastefully decorated and the service very attentive."
"The ambience of the restaurant is nice, it is definitely trying to portrait an upper class restaurant feeling."
"The decor is modern yet keeping with tradition and is very clean."
"Very nice ambient as well."
"This place’s decoration is mouthdropping with subtle touches of the Chinese culture and style."
"Atmosphere is an upscale Chinese restaurant."
Cons:
"Unauthentic."
"It is quite a hidden restaurant, you could walk right past it without noticing."
"Gone quite downhill since I visited 2 years ago. Menu is different, place is quite run down now and needs a proper renovation and clean."
"Was a bit empty when we went and it's not that cozy inside."
"Decor a bit dated and generic, though superficially plush."
"The banquette seating was strangely low as the luxurious cushioning meant some of our party sank to well below where they'd usually be."