Address: 67 Church St, Westhoughton, Bolton BL5 3RZ, United Kingdom
Phone: +441942842409
Rating: 4.4
based on 85 reviews.
Customer Service
Pros:
"Extremely well organised and always happy to help or give advice."
"We had weekly updates and any queries were answered quickly and followed up where necessary."
"Nothing was too much trouble for the staff who were there to help when I needed it especially Catherine and Jacqui."
"This is the second time using Copelands Estate Agents and again they have provided a flawless service from start to finish."
"Extremely professional and very friendly."
"Very happy with the service, many thanks to all the staff and management!"
"The staff at Copelands are simply wonderful, they are truly a friendly bunch of people who sincerely want to help - whatever the concern is."
Cons:
"With regards to a friendly and helpful service after signing the documents to the house the staff attitudes soon changed."
"They entered the property without permission towards the end of our tenancy to fit a window handle."
"The staff are generally surly, arrogant and clearly very well versed in extracting charges which just happen to add up to the deposit or thereabouts."
"Some of the staff were unpleasant and threatened us with notice, with no prior warnings."
"The staff that attend (especially Lorraine) are so so rude."
"Dealing with the office staff via phone was a roulette and the level of service ranged from warm and efficient to abrupt and dismissive depending on who you spoke with."
"I have never dealt with so many rude, UN helpful staff in my years."
Property Management
Pros:
"Bear in mind that the 3 month checks aren't only to make sure your not abusing the property, they are a vital opportunity for the agents to check if any repairs are required by the landlord."
"An important aspect of letting is the legal side of the arrangement. Again I am pleased that this aspect is in the capable hands of the staff at Copelands."
"Although inspections every 3 months seemed excessive at first I have to admit that it helped keep on top of the oven."
"Top class service over the last 5 years as a landlord. Copelands staff and management always go above and beyond and most importantly, I feel I can trust them to look after my interests."
"If any maintenance job needs doing they have a range of builders, plumbers, electricians who quickly puts things right at a reasonable price."
"Copelands manage everything to do with that property for me."
"They always gave me an update on the process for the sales."
Cons:
"Copelands seem to view the security deposit for a letting as an additional source of revenue to be milked for all it's worth."
"They are very picky with how they think tenants should look after their property, but not very picky with the sort of work their contractors carry out."
"Copelands aren’t very pleasant to deal with. The inspections every 3 months are invasive and the letters are phrased quite aggressively."
"Makes tenants feel like it's not their home and kind of a privacy invasion."
"While we were renting they Came to do an inspection every 3 months, on the letter they had sent us said that they know you work and would let themselves into our home which is completely illegal!"
"Expect nothing less than a regimental sergeant majors inspection and a lot of expense before they liaise with dps for deposit return."
"Through out the lease this company checked our home as standard procedure but on time and dates in which wasn't agreed."
Trustworthiness
Pros:
"Furthermore, they've never tried to rip me off as some agencies do."
"Cannot recommend enough. 6 Star rating if I could."
"The level of professionalism and responsiveness was second to none."
"I have used Copelands for the last 17 years to let 3 properties for me and have found them to be helpful and good at looking after their landlords properties."
"Brilliant service, everyone was so helpful and so so friendly!"
"Cannot recommend enough, amazing teamwork doing a fantastic job."
"They really care about their customers, offer an incredible customer service and are totally professional."
Cons:
"Avoid at all costs."
"The worst company i have ever dealt with!!!"
"BEWARE THIS IS A SCAM COMPANY, They will keep your bond no matter what you do and will not let you out of the contact regardless of your circumstances."
"AVOID AVOID AVOID!!!!"
"I WOULD NEVER RECOMMEND COPELAND'S TO ANYONE!"
"Their customer service is horrendous and I was going to set up a mortgage, the only good thing that has come out of this is that I know who I won't be using to buy a house."
"Unfortunately the service we received from Copelands when selling our house sadly really fell short of our expectations."
Professionalism
Pros:
"Our sincere thanks to Anna and Jacqui for helping us through the difficult job of selling our parents home in Daisy Hill."
"An exceptional company."
"So all round 5 stars without hesitation."
"Jacqui and her team took away all the stresses relating to House selling."
"Always on the other end of the phone or on email, keeping us updated."
"Absolutely outstanding service, would not hesitate to recommend the whole team."
"Everyone in the team is professional, helpful and really understand the market that they operate in."
Cons:
"Disappointed from start to finish."
"After a less than satisfactory start with a competitor, who were charging us almost double the price that Copelands were charging us at that (what were we thinking?????), as soon as we could cancel our contract and move Estate Agents, we did."
"Viewings from the outset were difficult to coordinate and assumptions made by office staff around scheduling got us off to a poor start."
"Not a good experience at all, start to finish everything felt awkward and we were made to feel like there was something they didn't like about us."
"The whole process left us feeling frustrated and disappointed overall and I wouldn’t recommend Copelands."
"We reported the tree, especially to the front of the property, to be dangerous... We were told on a couple of occasions, this would be investigated and never did."