The Steam Packet Reviews Summary

Service and Staff

Pros:

• "Great service from Dario - friendly but not intrusive."
• "Staff polite and professional."
• "The guys behind the bar kept things moving efficiently."
• "The Spanish waiter was lovely (can’t recall his name) and couldn’t do enough to help us."
• "From the moment we walked in we were made to feel welcome."
• "Staff are really friendly and helpful."
• "Service was friendly and professional."
• "The staff were attenive and the Sunday roast was outstanding."
• "Staff were super friendly."

Cons:

• "Sub-par service. Took 20 minutes to get first drink and food order wrong."
• "The service was extremely slow, not through any fault of the staff, they just didn't have enough staff."
• "Service was very slow and our waiter never asked us why we didn't eat our food."
• "We had to wait for 15 minutes and still hadn’t received the menus."

Food Quality

Pros:

• "Food great - new chef Guy."
• "The food and service are sensational."
• "Food was delicious as was the lager."
• "Didn’t eat, but the food coming out looked amazing."
• "Everything is tasty and sitting on the terrace you’ll have a river view."
• "The food is always fresh and delicious."
• "The mushroom pie. Everything is tasty."
• "The food was lovely. I had crab and shrimp linguini and adored it."
• "The Sunday roast here today was unreal."

Cons:

• "The food is incredibly expensive and the sizing is very small."
• "My wife couldn't eat her squid or sea bass main - overcooked."
• "Food is unbelievable lower than average."

Ambiance and Location

Pros:

• "It's an interesting local pub near the Riverside with wooden decor and retro posters."
• "Beautiful Building inside and out, split over 2 floors."
• "Kew is a fantastic magical beautifully maintained park and Gardens."
• "Beautiful pub & restaurant, great view from the balcony."
• "Gorgeous location. Popped in on a sunny Sunday for a roast."
• "Lovely pub next to the River Thames."
• "The setting is nice with a view of the Thames."

Cons:

• "It's not the best in terms of access for wheelchair users because all the furniture is jam packed."
• "Unfortunately when we arrived, there wasn’t a table free on the balcony."
• "Access toilet at the back of the dining area at ground level."

Price and Value

Pros:

• "Food was fairly priced for the area."
• "Excellent deal on a Friday for Fish & Fizz offer."
• "A bit on the higher price end but worth it."

Cons:

• "The food is incredibly expensive and you get nothing for it."
• "The quality of the food was to a very high standard but the cost ratio did not add up."
• "The beer is near on £7 - like £6.70 or something."