McDonald's Reviews Summary

Service

Pros:

• "Thank you to the staff for a very pleasant experience."
• "The staff were very friendly and approachable and were organised with a militant approach to customer service."
• "Staff are helpful, only once I've had a wrong order at the drive through but took it back inside and it was sorted out straight away."
• "The staff were very friendly and helpful."
• "Staff were really polite and helpful when there was an issue with my order."
• "We were absolutely blown away with our service."
• "Staff well versed, organised and happy to make your meal as enjoyable and comfortable as possible in the current climate."

Cons:

• "The service to our table was slow and the coffee was cold."
• "Cannot get an order right to save their lives!"
• "Been here many times, and it's getting worse. Very slow service in drive through."
• "Floor very sticky and bins / recycling area for cups etc very much needed attention - toilets unpleasant and lacking toilet roll."
• "Long wait in the drive thru queue, then after paid another long wait to get my food, everyone has to park up to wait for their food."
• "Hopelessly understaffed... Very long wait between ordering and eating.. Food was barely warm..."
• "Waited 30 mins for our food."

Food Quality

Pros:

• "Least the food was hot."
• "Treble sausage muffin with a hash brown stacker 10/10."
• "Food usually good and prepared well."
• "Food was hot and tasty too."
• "Our food came quickly it was fresh and pipping hot."
• "Food is warm and fresh 😋."
• "Always good cue the food is perfect for me as I have a few allergies and am safe to eat their food...best value good quality."

Cons:

• "Ordered 2 breakfast meals and they couldn't even sent the correct items."
• "This is the worst McDonald’s experience I have had for a very long time, first the order that arrived was wrong."
• "There is always food missing when ordered through UberEats."
• "I made an order on just eat and when it arrived it was only half the order and it was cold."
• "The food was cold. Just not a good experience."
• "They also seem to sometimes forget to season their meat as it can be very bland."
• "Burgers were cold as were the fries none of it was fresh."

Facilities

Pros:

• "Play area outside, not big (limited to 15 kids) but 8 year old loved it."
• "Restarent has good facilities."
• "Environment was clean."
• "Clean and tidy though."
• "Loos clean and well maintained."
• "Clean and light atmosphere, friendly helpful staff."
• "Environment was clean and staff pleasant."

Cons:

• "Worst McDonald’s, can’t get orders right, 15-20 minute wait and every car through the drive through told to park and wait."
• "NOT 24HRS NOT EVEN MIDNIGHT."
• "Staff are like lemmings, constantly getting orders wrong."
• "Kitchen area and tables were filthy."
• "No where for wheelchair users."
• "This McDonalds certainly appears to encourage its customers to dump their litter."
• "This is a very dated McDonald’s, most definitely requires a major refurbishment."