KFC Poole - Wessex Gate Retail Park Reviews Summary

Food Quality

Pros:

• "Food was piping hot so we could find a place to park and eat and it tasted amazing."
• "Food has been consistently cooked well."
• "Best KFC in the Poole area, which is probably why the queue can be quite long. Chicken is crispy and not greasy which is how it should be."
• "Actually one of the best kfc's I've had in a long time, lovely crispy skin, very flavourful."
• "One of the better KFCs I've visited. Quick service and the food, including the chips (which was a first) was hot and didn't taste stale."

Cons:

• "Both chicken fillet burgers were burnt and not edible."
• "Had a wrap the other day and the chicken was dry and there was not enough filling."
• "Slimy chicken, crunchy chicken in the popcorn chicken and I was poorly for 2 days after eating it."
• "Really poor dry chicken, old fries, no ice in drinks."
• "The food was cold chips tasted like old oil."
• "The zinger tower burger was not good. The bun was toasted like a rock."
• "Dreadful food. Limp, pale, undercooked 'fries'."

Service

Pros:

• "The lines moved quickly, the food was piping hot and very fresh."
• "The guy that served us (his name is Harry) was super friendly."
• "One employee in particular, named Ellis was a wonderful young lad. He seemed very hard working and was perfectly polite."
• "The lady who was putting the order together was very pleasant and keen to help."
• "Staff were great."
• "These guys were working their socks off and still being nice and polite, food was still well prepared, up to usual standard."
• "Staff rushed off their feet, but they always have a smile, and there to help you about their food."

Cons:

• "We walked in to use the machine. Halfway through the order a server told us the machines were out of order but management wouldn't allow signs up."
• "I had to wait over 10 minutes for my order."
• "This branch of KFC barely ever gets our drive through order correct, in the past even forgetting whole meals."
• "Employees have a serious face than other KFC or other stores like we are causing them difficulty!"
• "The staff, well they just about looked as though they wanted to be there, sorry not good at all."
• "Service was incredibly slow!!!!"
• "Service from staff is frankly disgusting. Very poor."

Cleanliness

Pros:

• "The general place didn't look very clean however, a cleaner soon came round and cleared the tables lazy customers hadn't and wiped them down."
• "Was lucky to get in when it was quieter to have lunch with a friend. Very clean restaurant and easily presented when ordering food."
• "The place is pretty clean and hygienic."
• "Best experience of kfc to date was this evening, ordered food via the terminal used the toilets (which were clean) and then sat down and the food arrived and was hot."

Cons:

• "This KFC is very hidden away at the far end of another stores car park. The seating area was very untidy and frankly dirty."
• "Awful, the floor and tables were absolutely disgusting all dirty I didn't even wanted to walk with my shoes in that floor."
• "The place just looked outright dirty."
• "Its was filthy, rubbish and food all over the floor, every empty table was dirty with food remnants on it."
• "Ate in on 1/7/22 absolutely minging dirty place, rubbish and food all over the floor and every table!"
• "Every cleared table unwiped. Place bit shabby, ripped seat covers for example."
• "Every table that was empty was dirty."

Order Accuracy

Pros:

• "There is one lady staff member who has been there near enough from the start, she is a diamond always gets orders correct worth her weight in gold."
• "Once found, I ordered a family feast and paid at one window. Drove to next window and was handed the meal immediately!"
• "Best KFC in the country. The time it took from us finishing our order to being handed it was 4 SECONDS!"

Cons:

• "Asked if the gravy was there they said yes everything there. When I get home No Gravy."
• "This branch of KFC barely ever gets our drive through order correct, in the past even forgetting whole meals."
• "Last three experiences of this drive thru first time missed out popcorn chicken, second missed the large gravy side and this last time missed an entire fillet burger."
• "The staff at the drive through get my order wrong, no offer of ketchup."
• "I picked up my order on the drive thru and when I returned home, I had someone else's order."
• "Ordered 3 times through Uber Eats. Twice my order has arrived without chips."
• "2 pays of our order were missing."

Ambience & Location

Pros:

• "Allways busy which is a good sign."
• "Definitely will come back here again with my friends."
• "It has a huge parking space to park your vehicle."
• "Great ambience, and not so crowded."
• "Was a convenient stop. Loads parking. Quiet generally."

Cons:

• "This KFC is very hidden away at the far end of another stores car park."
• "LITTER LITTER LITTER LITTER—The competition really is on between KFC and McDonalds as to which FF outlet can pollute Holes Bay with litter everywhere."
• "It is tucked behind Curry's, so difficult to locate. Sat nav took me to the other end of the retail park...McDonalds!"
• "Didn't stop, drive through queue too long and the delivery drivers in and out of the shop seem to take priority."
• "For the sake of 2 minutes drive. Drive up to KFC at Tower Park. Service is great and quality of food is hundreds of times better."