Address: 473 High Rd, London, NW10 9SL, United Kingdom
Phone: +443308389540
Rating: 3.9
based on 213 reviews.
Store Cleanliness and Maintenance
Pros:
"The store also needs a good clean and an air con."
Cons:
"The place really needs a cleaner it’s not just a bit of dirt it’s filthy inside and out."
"The dust on everything was crazy and the floor must never have seen a mop."
"The store also needs a good clean and a air con and they need to open up more tills they have you waiting 30mins + in a queue."
"A third of the items doesn't have price tags."
"It seems to be one of the bigger B&Ms but is often badly stocked and maintained."
"The plants section in not interesting at all."
"The store in general is not that good.. There's no any air conditioning there.. just 70 years old ceiling fans."
"The store is generally good, but I was very disappointed when I walked for 1h to the store to get a piece of furniture that was listed as in stock on their website, only to find out they didn’t have any stock there."
Customer Service
Pros:
"Can’t say anything bad about staff as the lady we asked for an item knew the isle and exactly where it was."
"I spoke to head office who then transferred me to the store to find out this lady lied and she was not the actual manager. The real manager issued me the refund."
"Great B&M with aisles full of different items. My mum loves visiting this shop as it has so many offers and deals that you can snap up."
"Amazed by the queues until got inside. The selection of foods, homewares so reasonable! Garden centre outdoor pots best value I've seen anywhere. Half the price of the dedicated garden centres, great selection. Staff v friendly & helpful."
Cons:
"My grandad who is blind in one eye and partially blind in the other asked for help getting the coffee He usually buys but was handed a different type by the staff."
"You can find good things, and not so expensive, but the staff is a lot unprofessional, with no knowledge about what they are selling."
"Extremely rude staff. Seems to be a common complaint on the reviews, yet nothing is being done about it."
"Horrible service & very rude staff. We bought a damaged item (olive tree). We asked for the manager, instead, a supervisor came and was very rude."
Pricing and Stock
Pros:
"Also everything is so cheap can’t not go there again and again."
"B & M is a great store you can buy what you need but most stuff are not there like Junior Bronchostop I wanted to buy was online but when I went to the store it was not there."
Cons:
"Just to make everyone aware b&m have installed a no return or exchange on food items even with a receipt."
"It was really disappointing their stuff isnt as good as it could be too many containers not enough other stuff."
"Cheap prices in some items but chaotic business. You never know when you are going to find the products you are looking for."
"This B&M would be great if they kept on top of stock and being more proactive in opening more tills where there’s 20+ people in each existing queue."
Accessibility and Convenience
Pros:
"Location wise the store is convenient to me due to availability of the public transport from/to my place."
"Easy to get there via public transport links, and plenty of parking if you are going there by car."
Cons:
"A great range of budget products. The huge majority of which are great, but some really are quite shoddy."
"Ample car parking however one road to enter and same way out, nice if you like to not keep your vehicle in the same state you drove in with the large bend to the left that can really cause blind spot accidents."