Martin & Co Leeds City Lettings & Estate Agents Reviews Summary

Customer Service

Pros:

• "Not only by being super patient with answering our extensive amount of questions but by being super responsive and personable as well."
• "I can say without exception all her staff are friendly, polite, efficient and professional."
• "His customer service is exceptional, he fixes issues fast and they have introduced new systems for tenants to log and report issues, thus they get fixed quicker."
• "Isobel, who showed me round the property, was very friendly and had a great knowledge of the local area."
• "She has been very professional and has sorted out every issue we have raised."
• "Liam Varley has always been proactive and helpful. It is refreshing to be able to speak to somebody who immediately makes you feel at ease."
• "I have regular contact with Liam who provides outstanding customer service and is always helpful and cheerful even in the most stressful situations and always puts the customer first."

Cons:

• "The staff communication continue to be poor as they will never replay to you by e mail."
• "It was hard work to get them to repair anything, we had to call them several times before getting it sorted."
• "However after chasing it up on several occasions we were completely ignored and Umair didn’t even have the decency to get back in touch and let us know."
• "When you do attempt to call them they always promise a call back which never happens."
• "Not only that, but the staff were utterly hopeless, unhelpful and failed to answer calls."
• "I called twice to inquire about properties that are available. The lady that attended the call twice was really unhelpful and even hung up on me."
• "They would take ages to acknowledge on the issues report."

Property Management

Pros:

• "Since I moved in I have made some requests for repairs to the flat that have been dealt with efficiently."
• "The team are always very contactable and friendly to deal with, conducting regular flat inspections and responding quickly to any maintenance issues when they have occurred in order to ensure efficient repairs or replacements."
• "The property is good value for money and important maintenance issues are usually dealt with quickly."
• "Sue has always been on hand, responsive and helpful with any query or issue that I had."
• "I've had the pleasure of dealing with Martin and Co for over ten years and would certainly recommend them to anyone."
• "Their property management service is good - it is nice to talk to someone about repairs that need doing, even if they take their time a bit to get things repaired."
• "They keep me informed and provide estimates for any maintenance work so there are no shock invoices."

Cons:

• "I’m currently renting a flat from this agency but the flat was so many faults and very dirty mouldy."
• "We were told the flat would be professionally cleaned before moving in but we found it very dirty."
• "The only issue we had was getting repairs done in a timely fashion."
• "They are not stellar in the service they have provided. Still waiting for furniture and internet one month after moving into flat."
• "Upon moving into the property, there were a number of issues, including: broken boiler, broken front door lock, a leak, broken washing machine, broken French door lock."
• "They held the last tenants deposit for professional cleaning, but it wasn't cleaned when we moved in."
• "I started my contract in my 'NEWLY REFURBISHED FLAT' with no water heater. The issue took 1 month to resolve."

Professionalism

Pros:

• "Great experience of taking an apartment tenancy through Martin & Co."
• "I've rented various properties around Leeds using different letting agencies each time and I would definitely say that Martin & Co has provided the best all-around service so far!"
• "We have always found them to be very professional and accommodating."
• "Kate Richardson provided exceptional service in managing the sale of a flat in Leeds city centre for us, she knows the market inside out."
• "The process was really simple and the people I dealt with for viewings were professional and fast to get back to my queries."
• "Martin & Co Leeds have been the best estate agents I have had manage my tenancy."
• "The Martin & Co team in Leeds have been fantastic."

Cons:

• "This company is a total waste of time, posh offices but a second rate service, don't trust them."
• "IF YOU ARE A LANDLORD STAY AWAY AT ALL COSTS! They are not proactive so you waste a lot of time chasing them up for updates."
• "Won’t say this is the worst but not good either."
• "He has been incredibly unprofessional over social media with my friends, asking them to meet up for drinks as a thank you for securing them a flat."
• "Shady estate agent-very mistrustful from the get go, not nice to work with."
• "Without a doubt the worst agency I have ever come across. I am a landlord and they are meant to be managing a property for me, but have lied on numerous occasions."
• "The so called property manager Mr Gondal is about as useful as a wet tissue with false promises of calling back which never happened."

Responsiveness

Pros:

• "Every interaction I have had so far with Martin & Co has been respectful, polite and efficient."
• "Any general problem that may have arisen has been dealt with satisfactorily."
• "There were a few minor issues we noticed over the first week and a simple email to Liam and it was resolved the same day."
• "Isobel has been great with us and really helped us with bumping up the moving date a couple days earlier which meant I wasn't homeless!"
• "The team at Martin & Co have been a pleasure to work with throughout my rental search and move-in."
• "During a water leak I had recently Sue was a great help in getting the situation resolved in a timely manner."
• "One member of staff, Reece, was more than helpful. He was extremely kind, approachable and honest with us throughout the whole process."

Cons:

• "Acted in bad faith at the end of the tenancy, raised outrageous charges against me."
• "Prejudice and not honest. They will twist things just to milk out of you your last money you have."
• "Expensive and convoluted signing system if you're self-employed."
• "I contacted this letting agency in the morning to arrange the apartment viewing... However, to my disappointment, nobody from the agency showed up."
• "The old owners/ managers were very funny about everything."
• "Acted in bad faith at the end of the tenancy, raised outrageous charges against me which were withdrawn instantly when challenged."
• "I would never recommend this agency to anyone."