Ludlow Castle Reviews Summary

Entry Fee

Pros:

• "A reasonable £8 each adult to enter."
• "Tickets for adults is £8 each, but well worth it."
• "Fully worth the price of the ticket."
• "Good entry fee, as it's not too expensive, and also reflects the amount of time you'd spend here."
• "I consider £8 per adult very good value for such an important historic place."
• "Admission for Adults is £8 which seemed reasonable."
• "The entrance fee is very reasonable and definitely worth the money."

Cons:

• "This is expensive in my opinion given that its just a ruin."
• "It was a decent experience although I would say quite highly priced for a ruined castle."
• "I was disappointed to find the entrance fee of £12 was still in force and though it may be free due to it being a festival."
• "A good couple of hours but I think £8 pp is a little steep loads of history but nothing that really stands out."
• "Takes about half an hour to look round so feels A bit pricey for £7."
• "But expensive to get in (£8 each) and we looked at everything in just over an hour."
• "Due to the lack of engaging information it was hard to feel this was worth the £18 entrance fee."

Staff and Service

Pros:

• "Staff were friendly and helpful."
• "The staff was very polite, informed and accommodating."
• "Everyone that worked there was lovely, from the lady in the ticket office to the lady in the gift shop."
• "Staff very friendly and helpful."
• "I must say the staff were exceptionally friendly and helpful, in particular the two ladies in the gift shop who were so welcoming."
• "The staff are very friendly and proud of the Castle too."
• "The staff there couldn't have been more helpful."

Cons:

• "Some restricted access due to Covid. Also limited photography allowed within the Inner Bailie this weekend (May Bank Holiday) due to a film set still being in place."
• "Service good and bad. I had to go and ask the staff who were chatting amongst themselves to take our pudding orders."
• "I would have given five stars but we had a difficult encounter with a member of staff on the welcome desk."
• "Ludow Castle Owners / Managers - Shame on you for allowing these events bullies to treat us and other guests in such a derogatory, intimidating manner."
• "Worst Event organisers EVER!!"
• "Your ticket allows you entrance all day, although getting back in is a bit tricky as there is no way in apart for the entrance queue."
• "Today (Monday) we stood outside the locked gates looking at the 8ft tall sign stating the Castle is open 7 days a week; it isn't!"

Facilities and Accessibility

Pros:

• "Toilets and gift shop in site."
• "Lots of places nearby for food and drinks as well as in the grounds."
• "They have picnic tables in the castle grounds where you can bring picnic and enjoy the view."
• "Nice picnic areas and gift shops, a car park is close by as well."
• "Nice on site cafe with a kids play area."
• "The café is large and serves a wide range of food and drinks."
• "Great area for picnics in fine weather."

Cons:

• "The safety aspect was a huge issue for us and for some other families."
• "Toilets & gift shop were OK - one would assume the owners haven’t invested much in these facilities as the shop is fairly small and the unisex toilets are quite basic."
• "However, several of the upstairs sections had been closed (due to social distancing)."
• "Some areas only accessible by wheeling the chair backwards."
• "Quite a few areas where accessibility is an issue (stone staircases etc) which have very little railing to support as going up and down buildings."
• "There is one, very narrow spiral staircase that doesn't have any handrail this is made much more worrying by the poorly guarded window apertures."
• "Lovely castle and setting but under no circumstances could anyone describe it as wheelchair friendly."

Experience and Atmosphere

Pros:

• "Step back in history and explore the ruins."
• "It sits atop a hill so you get some great views if you venture up some of the very small stairs."
• "Lovely historic castle steeped in history."
• "The exterior, dry moat area is really well cared for and such a pretty walk."
• "Great views of the surrounding countryside from up the main tower."
• "The castle itself hosts and provides a fantastic backdrop to many wonderful events through the year."
• "You're allowed to go almost everywhere."

Cons:

• "ANOTHER PRIME EXAMPLE OF BUSINESS MAKING MONEY FROM HISTORY…… PUTTING NONE OF THAT MONEY BACK INTO PRESERVING IT."
• "Was clearly an impressive site but ruined now."
• "The only downside was random bird corpses here and there, ground staff need to be a bit more vigilant."
• "Lacks information boards, headsets or other things to provide a richer visitor experience."
• "The castle clearly has a complex history and the information available when walking round is poor."
• "Given how much history is attached to the castle, we found that there is a lack of information relating to the stories of the castle on the castle grounds."
• "No signs explaining anything, bit of a guessing game what you’re looking at…. Just stones stacked on top of each other."