Plympton Car Centre - Plymouth Reviews Summary

Customer Service

Pros:

• "Fantastic service given. Helped throughout the buying process."
• "Went into the car dealers and was welcomed like one of the family."
• "First class customer experience."
• "Would definitely recommend they made us feel comfortable and there was no hard sell!"
• "Was impressed with the professionalism here (especially from my sales manager Deacon)."
• "Really can’t thank the guys enough for all of their help and support."
• "Very happy with the service given by Deacon, he went above and beyond to get the car ready for me."

Cons:

• "When I told Tim that I was unhappy with the car and with them as a dealership, his response was 'well we weren't happy with you as a customer either' - not exactly a shining example of customer service!"
• "I was told he was let go for lying to his customers."
• "I have no idea how this garage has any Customer Service awards? From start to finish the whole experience has been a nightmare."
• "I would not recommend either the car or MOT centre to anyone."
• "When I booked a viewing to a car, the sales person was trying to pressure me to view sooner as others were interested, very unprofessional."
• "I do not recommend this garage car centre for its sales and policy honesty."
• "Disgusting way to treat potential customers and frankly they are the ones that have embarrassed themselves with their brazen arrogance after they've been caught red handed trying to rip someone off!"

Car Purchase & Quality

Pros:

• "Sale went smoothly."
• "Love our new car, been out in her all weekend."
• "What a fantastic company, these guys have been so helpful with finding our new family car."
• "A wonderfully relaxed process from looking at their cars, going for a test drive and making the choice."
• "They gave me a great deal on a part exchange for my 2015 Citroen C1 and the car I bought was sold to me with 4 new tyres, fully serviced, valeted and MOT'd at their in-house garage."
• "Also had another surprise on collection where they informed me they had fitted a new clutch before I picked it up, as they weren’t too sure on the one on the car and wanted to make sure I didn’t have any issues down the line."
• "Car was ready as promised - serviced, MOT’d with new brakes and tyres and spotless inside and out."

Cons:

• "Had to spend over £300 on a full service as the oil was absolutely rotten and the coolant was causing a malfunction."
• "Turns out that although they were gracious enough to replace the clutch before purchase, they had bodged the oil sensor meaning the car was running on no oil."
• "The car then failed its MOT for three 'Major' faults and they lied to me about the reasons for the failure."
• "A significant water leak which means that every time it rains the passenger side of the car floods."
• "Had multiple issues main one being air in the coolant system, which they attempted to fob off."
• "The battery also died which they said they would replace but once they looked at and tested it they said it was fine."
• "Hand break wasn't holding the car on steeper inclines."

Staff & Communication

Pros:

• "Adam has been very helpful listening to what we were looking for and helped us find the car we wanted."
• "Couldn't ask for a better car dealership experience."
• "The service I received from both of them was exemplary, I could not recommend PCC highly enough."
• "Friendly, no pressure car sales."
• "Tim listened to what it was we were looking for and there was No pressurised sales and great customer service."
• "The gentleman in the sales room was brilliant, didn't try talking us into getting something bigger that cost more, he accepted our decision and then made it happen for us and was brilliantly helpful."
• "Really friendly and helpful service."

Cons:

• "I was then refused a refund and begged by the owner, Stewart, for one more opportunity to fix the faults."
• "When I said I could still hear the noise inside one of the salesman thought it was clever to stand outside the car with a foot on the accelerator revving the engine to say he couldn't hear anything..."
• "You are made to feel like an inconvenience if any issues arise."
• "they will not return any emails."
• "Not kept up to date, in fact they are a little annoyed I am chasing."
• "So they asked to leave a review during the sale which I wouldn't recommend in case you have problems later on."
• "I have had no apology from this business and no offer of goodwill for my time and inconvenience."