KB Mortgage Services Limited Reviews Summary

Category: Mortgage broker

Address: Empire House, Lewisham Rd, Slaithwaite, Huddersfield HD7 5AL, United Kingdom

Phone: +441484887681

Rating: 5.0
based on 159 reviews.

Customer Service

Pros:

  • "Kate provides a first class service, I got the best possible deal, Kate was uber-efficient and the application process was seamless and stress free."
  • "She went above and beyond to help us every step of the way (even on jobs outside our mortgage!), we would have felt lost without her at times if it wasn't for her regular updates and prompt communication."
  • "Kate is so accommodating, always replies to emails/phone calls and is flexible in terms of meetings."
  • "The service and support Kate provided throughout the whole buying process was exceptional."
  • "Kate really helped us out, guiding us through each step with weekly updates from her and our solicitors from start to finish."
  • "Kate was always there when we needed her. She was very patient and explained everything to us very clearly."
  • "Kate kept us updated throughout our purchase and was easy to contact."

Cons:

  • "Our house sale wasn't the most straight forward, but Kate remained committed throughout, providing us with excellent updates/feedback and advice."

Mortgage and Financial Services

Pros:

  • "As first time buyers Kate has been very helpful in explaining the whole process to us and finding us a suitable mortgage."
  • "Kate even arranged our home insurance within an hour of our solicitor requesting proof of the cover."
  • "Kate's extensive knowledge and willingness to go the extra mile for us has been invaluable."
  • "Kate's understanding of the market meant that we were able to secure a new mortgage offer in advance of the sudden rise in interest rates."
  • "She provided services such as critical illness cover and income protection making sure I would feel secure if anything was to ever happen."
  • "Kate's experience and knowledge of the market ensured we got the best deal by far."
  • "Kate was very thorough and professional with her work and it is clear she takes a lot of pride and providing the best service she possibly can and will go above and beyond for you."

Cons:

  • "As a first time buyer I didn't know where to begin or even if I was in any position to buy a house."

Professionalism and Expertise

Pros:

  • "Kate genuinely cares about her clients and ensures they get the best deals."
  • "Kate has such a professional but also personal manner which I think makes so much more of a difference when doing these kind of things."
  • "Great customer service from start to finish."
  • "Kate is a true professional and a first class mortgage broker."
  • "Kate is fantastic. She worked around the clock to find us the best mortgage offer and secure it quickly before rates changed."
  • "Great lady to deal with, professional and knowledgeable."
  • "Kate's knowledge of the industry is superb and her professionalism/commitment to work is second to none."

Cons:

  • "A first time buyer who had a lot of questions and was nervous about the process."

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