Address: Scotch Common, London, W13 8DL, United Kingdom
Phone: +442089917820
Rating: 4.3
based on 205 reviews.
Atmosphere & Ambience
Pros:
"This pub almost feels like it's in the country when you first walk in and feel the relaxed, family friendly atmosphere."
"Very good atmosphere and service."
"It's a lovely pub with different rooms and the garden area is beautiful."
"Cosy place in the winter and excellent in the summer."
"From the moment I stepped in, I was greeted by a stunning ambience that set the tone for the rest of my experience."
"Wonderful, relaxing, charming, pub."
"So beautiful, lovely ambience, courteous and friendly services."
Cons:
"The garden is lovely, but the (over priced) food and service terrible."
"Environment is decent but services and choices… 0.5/10 I would give."
"The only downside on this particular day the roast lamb was very fatty."
"The food continues disappointed and my host left most of his meal."
"The food is both overpriced and poorly cooked, at this price I would expect restaurant quality food."
"It's a lovely place with a beautiful garden but so overpriced."
"The newly refurbished garden and play area are close to perfect."
Service
Pros:
"Lovely staff as well and good service."
"Had a lovely time at the duke of kent because our server SAM was kind, polite, friendly and could not do enough for us."
"Service by young guy with pony tail and shaved sides of his head was exceptional."
"The staff were very friendly and attentive."
"Staff are friendly."
"Service is quick, and the staff are very friendly and accommodating."
"Great service from management too."
Cons:
"It can be a little slow, but given how busy it always is, that's not surprising."
"Long long waits for food, orders incorrect when it does come & very expensive."
"The staff outside is very inattentive."
"Staff are slow, really not observant enough in waiting the tables."
"Shocking service, waited 10 mins before anyone even acknowledged me."
"Service was slow."
"Service was a little slow however the great wine, and good food made up for it."
Food Quality
Pros:
"Great food albeit pricey but no different to most decent London pubs."
"Decent food with selection of cheese/bread platter."
"Food was excellent. One of the best pub lunches I can remember having."
"The Sunday lunch is great, especially the chicken."
"Food was delicious and we both cleared our plates served quickly and hot and with good, well kept beer."
"Great food and friendly service."
"The food was good quality as well, the rump steak was nice."
Cons:
"The burger itself inside the glazed brioche bun was close to burnt and very small."
"The chicken schnitzel with caesar salad was limp and boring."
"The beef was tough, chewy and completely lacking in flavour, the pork bland and also flavourless."
"The schnitzel was overcooked and dry, the burgers small & flavourless."
"The fish and chips (kids) was terrible."
"Food awful, children's burger was like a burnt crisp and the bun was stale."
"The food, especially the vegetarian options, are not worth ordering, very bland, not much effort put into the food."
Value for Money
Pros:
"Not cheap - £170 for main course plus one drink for each, but good value so recommend."
"Well worth every penny!"
"It is not cheapest but it's not that you will cry for spending too much money."
"The price/quality ratio also very good."
"If you want to enjoy really nice English pub and English traditional food with nice beer on side without breaking your budget go there and have nice time."
"Although the food was slightly expensive, the choice and quality qs definitely worth it."
"They are well priced, well stocked and it has a great atmosphere whatever the occasion."
Cons:
"It now charges £14.95 for a beef sunday roast and starters are around £6.95 for very small portions."
"Long long waits for food, orders incorrect when it does come & very expensive."
"More expensive than Holland Park by a shade, which accounts for the missing star."
"Nearly £6 for a Guinness and £6.80 for Sierra Nevada."
"I personally found the price to be a bit too much especially given the wait."
"Including drinks I personally spent £27 - what a waste of money!!!"
"Food however is disappointing and overpriced for what it is."
Facilities & Accessibility
Pros:
"There's also a good amount of parking in front."
"Able to park onsite."
"Free parking in the car park."
"The toilets are clean which is very impressive."
"Toilets were clean and has accessible toilets for nappy changing."
"Big pub with on site parking out front and a very large beer garden with a selection of outdoor seating."
"The garden is very large although not as big as the nearby Drayton Court. It has a play area which young kids will enjoy."
Cons:
"Let me now move onto the oversized garden that is very poorly lit and looks like a shambles."
"Only a few parking spaces, and parking restrictions nearby."
"Gents toilets were ridiculous. Two toilets, 1 had no seat or toilet role, the other had both, but no lock on the door."
"Toilet access is not suitable for people with mobility issues."
"Only 3 ladies toilets, one of which was out of order, one really dirty, only one usable, therefore, really long queues."
"The parking is a bit limited."
"There is however no direct root on the train so had to take a detour."
Staff & Management
Pros:
"Staff are always friendly and the beer garden is probably the best in West London."
"Staff are switched on here and very helpful."
"The staff are always friendly and give their up most best."
"Great service as always, friendly people and also very honest."
"The bar manager is very good in addition to a couple of barstaff."
"The staff were helpful throughout the process."
"Service always been friendly. Highly recommended."
Cons:
"Staff get younger, more disheveled looking, most of the time don't know their own drinks."
"The mgr didn't bother to visit the tables like the years before."
"We did not even receive an apology for what has happened. Pathetic people."
"I have never seen a pub so disorganised managers running around, none of the staff new which tables were free it was a disaster."
"However, food was of exceptional poor value."
"We have a terrible experience eating at this place ending everyone with food poisoning and been sick for 3 days."
"Absolutely no firm offer of compensation was made by the manager."