Jewellery Repair Workshop Reviews Summary

Staff and Customer Service

Pros:

• "The staff were easy to contact, friendly, quick to respond, honest and up-front, extremely pragmatic and had an impressive turn around time for the work I needed done."
• "I felt that it was in very safe hands, and there was great communication throughout the process."
• "Simon gave me a number of options at different price points."
• "After trying to find someone in Europe to no avail to quickly fix it, I reached out to Jewellery Repair Workshop with some photos and asking if they could get this done in the 3 days I was in London this week."
• "Simon provides a great service. I brought 2 pairs of earrings which needed repair."
• "Very professional, polite and very informative on your progress of works."
• "Simon and Ryan handled my engagement ring repair perfectly, they are so professional and knowledgable."
• "I can't recommend this place enough! Simon and Ryan are very knowledgeable indeed and helped me with several repairs to rings and chains and some resizing and plating that I needed doing."

Cons:

• "Ryan said he was sure that 1 link would be enough, but if I wasn't happy with the fit, they could always add a new one and I wouldn't get charged double. He explained that it was easier and cheaper for them to make the one link first, so I agreed."
• "I was completely shocked at the dishonesty. I emailed Ryan later that evening explaining how disappointed I was with the whole experience."
• "I'm very impressed with all aspects of the service provided by Jewellery Repair Workshop. They repaired a gold bracelet and restrung a pearl necklace for me. Everything was done via email, phone and secure post which in former times I would have been very doubtful about."
• "It was a very good experience in my first visit. I left a positive comments and still appreciate the good-quality work and nice conversation with Simon. However, I was not so lucky in my second visit last Sat."

Quality of Work

Pros:

• "Not to mention that the Jewelry I needed repaired looks as if nothing was ever wrong with it at all."
• "However they did the job in just 4 hours and we were able to collect it before the workshop closed! Great job."
• "He did a great job! Thank you, Simon."
• "I was expecting it to take maybe a full day or so depending on levels of busyness but Ryan had my necklace fixed and back in hand to me in under 5 hours."
• "The end result was a faultless repair and a beautiful finish and polish."
• "The finished product was stunning. Would definitely recommend to anyone."
• "They did a great job on both repairs, and getting my diamond re-clawed here took just a few hours, I had it back the same day."
• "The ring is perfect, looks new! I will definitely trust Simon with my jewellery from now on."

Cons:

• "They've done a fantastic job fixing my chain, it looks perfect! Very quick turnaround, amazing customer service, quick responses, I am very pleased with the experience and would definitely recommend to others!"
• "So happy with the amazing result Simon achieved, my completely squashed and disfigured ring has been superbly restored to its shape and beautifully polished for a very reasonable price."
• "Simon supplied and fitted a replacement sapphire for a gold ring. The original stone was lost after over 40 years wearing. He obtained alternative stones of different quality/price from which I could choose, reset the stone selected by me and repollished the ring."
• "I sent my engagement in for repair and the results are fantastic! I was kept up to date with its progress and all emails were replied to straight away. A very professional company who i would reccomend to anyone who needed help with their jewellry."