The Steam Passage Reviews Summary

Service & Staff

Pros:

• "Visited on a Saturday evening, bar staff were very good! DJ was playing good music, atmosphere was spot on."
• "Lovely place to visit for both food and drinks, very friendly staff and great banters."
• "Fantastic pub and great service and atmosphere. Have the mixed grill if you are a meat lover."
• "One of the workers Amia was the best server she was very hardworking and attentive to ensure I had a good experience at the Steam Passage!"
• "Very pleasant experience! Great staff and a great range of drinks."
• "Fantastic service from the lady with the red hair non stopped always making sure everyone drinks were full with a Giant smile on her face and she was funny too."
• "Staff were friendly and pub was nice."

Cons:

• "The staff are surly and rude and the food is mediocre at best."
• "Staff seemed a bit distracted, chatting whilst people waited at the bar, took an age to clean tables."
• "Staff were very lazy - won’t be making a return."
• "Bouncer, ace... But the bar staff. Omg talk about unfriendly, unwelcoming, rude and stuck in there own bubble behind the counter...Manager have a word!"
• "Staff seemed more interested in chatting and hanging with each other whilst eating their food rather than serving waiting customers."
• "Dreadful and filthy pub. Miserable monosyllabic staff."
• "The woman who served us wasn't very friendly at all."

Food & Drinks

Pros:

• "They have a good choice of draughts along with my favourite gamma ray."
• "Food was very nice as well."
• "Very reasonable prices for food and drink."
• "Food was awesome."
• "Anyway, the food was really good, arrived fairly quickly and wasn't too overpriced for its location."
• "Also the fish n chips was surprisingly really good (I don’t usually eat in pubs)."
• "The food is very nice and a good price, definitely be going back."

Cons:

• "The mashed potato lacked flavour and the gravy was very watery."
• "The beef pie was thin, the peas were either overcooked or undercooked."
• "The beef, which were 2 very small pieces, you could have soled your shoes with it."
• "The food itself was mediocre at best, dry and sad."
• "Not impressed with the food. Ordered beef burger and chips. Burger was tough and the bun was dry, tough and chewy."
• "Some of the worst food I've had the displeasure of ordering."
• "The carrots and parsnips were inedible nad very ubder cooked."

Cleanliness & Atmosphere

Pros:

• "Nice clean pub in a great location."
• "The atmosphere was cozy and inviting."
• "Great atmosphere."
• "There’s such a good vibe in this place, very clean and the floor is very polished, clean toilets."
• "A well-kept pub in a good location."
• "Clean toilets, nice food and tasty drinks, highly recommend."
• "Delicious Sunday Roast and great sports viewing and atmosphere."

Cons:

• "The toilet had pooh on floor and toilet seat."
• "Really dirty sticky pub. They could at least replace these ancient chairs?"
• "The atmosphere was empty."
• "Mice in the bar! Have visited this place a few times but on last two occasions, spotted mice running around in the bar area."
• "Very rude and not very clean with tables that were sticky and not very family friendly."
• "Chill bar, service could be a bit more attentive and well the kitchen needs a clean."
• "Also workmen were in toilets, so health and hygiene really should have looked at this as no toilets for male customers."

Management & Pricing

Pros:

• "The assistant manager JJ gave us a full refund & a free drink."
• "Went to the Steam Passage after they reopened, staff very helpful and the prices were fantastic! Under 4 pounds a pint is brilliant, especially for Upper Street."
• "The drinks are well priced."
• "Delicious food at decent prices. Simple as that really."
• "Nice pub in a great location, decor kinda weatherspoons modern retro but clean and comfortable, good prices and the lunch time meal deals are amazing value."

Cons:

• "A manager who doesn't understand how to speak to customers respectfully or politely."
• "Bar responded to my review telling me to ring them. When called it's a shambles to get through automated service."
• "Their own website advertised that they'd be showing Scottish football on tv, so I organised a group of friends to go watch the game. However, when I arrived, they said they were only showing the English football."
• "Used to really enjoy this venue and visit frequently. Unfortunately on a recent visit, the drinks are too expensive, and the atmosphere has disappeared a bit."
• "The drinks are far too expensive £7.50 for a boring normal IPA."
• "The first repeat round of drinks cost £5 more... The second repeat round LESS 2 DRINKS cost the SAME as first repeat round... WHAT A RIP OFF."
• "Would give -5 if possible, the girl on Tuesday was rude and extremely miserable."