Yaprak Eastcote Reviews Summary

Food Quality and Variety

Pros:

• "Not only the food which is spectacular, the customer service was impeccable."
• "If you are looking for authentic Turkish food, then this is the place to come."
• "The food was GREAT, we opted for mocktails that were delicious!!!"
• "Of course the food is 10 out of 10 as well."
• "Food was great, good portions very filling and tasty too."
• "The food OMG was amazing."
• "Food from the open charcoal grill is amazing quality and incredibly tasty and huge portions."
• "Can't fault it one bit. Fresh, cooked to order you can tell the quality of the meat is what makes it taste so good."

Cons:

• "The food doesn’t have taste, however the presentation of food looks nice."
• "The lamb chiop, mix shish, yaprak burma dessert with black tea and berry ice cream are lovely and recommended."
• "Note: we also took kids menu, but that wasn't very good."
• "They've got a good variety of dishes but no kunafeh in the dessert menu which was disappointing."
• "Same waitress without asking poured the rest of the coke into his whisky and ruined it."
• "Only thing I did not like was that they did not play Turkish music which would of added to the experience."

Customer Service

Pros:

• "Special thanks to Katrina who served us and took care of us so well throughout our dining experience."
• "Our waiter, Jay, was phenomenal. He is polite, funny and attentive."
• "Absolutely loved how they bought the birthday dessert out, accompanied with music and staff having everyone in the restaurant get involved singing Happy Birthday."
• "Upon walking in, we were greeted with warm smiles and amazing hospitality."
• "The service was exceptional, we were served by Katrina for the night, she made sure we were comfortable."
• "The service was impeccable, the staff was so friendly and attentive from the moment you entered till you left the restaurant."
• "Jonida is the best! She was so attentive and gave great recommendations."
• "Fantastic place, very tasty food, great and professional service, a large selection of food and drinks."

Cons:

• "While we were enjoying our starters, the tall waitress asked if we were finished because the food is nearly ready to which my friend said we are not."
• "The reason I am giving a 1 star to the service and 3 star overall is because, my friend and I made an online reservation last Saturday for dinner that evening. We got a response saying an email will be sent if booking is confirmed. No response was received but we decided to try our luck anyway."
• "We felt very rushed the whole time."
• "Service charge is almost VAT price."
• "The lady who took the reservation was extremely blunt and really needs to practice on her people skills."
• "Very rude services especially from the owner who took our order for starters and we paid deposit to book table and we told him we giving orders for mains in 5 mins what he does he throws the our order of starters away ..which is not accepted .. this has to be reported to the restaurants standards how the owner reacts he has a very bad attitude."