Bean & Hop Reviews Summary

Staff Service

Pros:

• "Staff are friendly and efficient."
• "The staff made sure I knew they were looking to find me a table as soon as possible."
• "Service was good - friendly and efficient."
• "Good vibe with delightful staff and efficient service."
• "The staff are incredibly warm & personable."
• "Efficient service and friendly staff."
• "The staff are very friendly and kindly answered our questions about different types of coffee."

Cons:

• "There were lots of waiting staff this weekend, but little organisation."
• "The staff are the rudest most ignorant people I have ever come across."
• "Didnt appreciate the customer service by long haired barista (guy)."
• "Staff were a bit slow on getting us our menu's even though they gave others that walked in after us."
• "Service was pleasant but understaffed for the numbers there."
• "Usually enjoy B&H, popped in for a take away coffee today, service was pretty poor and wasn't greeted or acknowledged for several minutes despite standing next to the til whilst the staff chatted."
• "Took ten minutes to get a menu and then the waitress ignored us!"

Food Quality

Pros:

• "Top level brunching. Their full English equivalent was dreamy, both in terms of its component parts and its value for money."
• "It’s quite pricy for brunch but the ingredients used seemed to be the reason as to why they charge what they do. They were fresh and had a lot of flavour."
• "Awesome place and awesome service! We ordered the English breakfast to go and it was delicious."
• "Amazing coffee and breakfast. The stuff is super friendly and the atmosphere is great! Lovely music selection too."
• "Good coffee, great food, the nicest staff ever... 10/10."
• "The egg choukchouka is worth to try."
• "Slightly pricey but very nice food. Would definitely recommend the Avocado, Eggs & Chorizo!"

Cons:

• "Ordered the granola bowl and unfortunately I wouldn’t recommend it! There was very little fresh fruit and minimal yoghurt, the granola was spoilt by over 40 hazelnuts which tasted nice but completely overpowered the dish."
• "The truffle hollandaise neither tasted of truffle, nor of hollandaise, which is quite a feat!"
• "The mushrooms tasted like they were pickled in truffle oil and that killed any of the mushroom taste."
• "Expensive bacon and egg sandwich. In very hard toasted bread. No flavour and stale bread before it was toasted."
• "Food was okayish, not worth the price on the menu."
• "The cuisine doesn't meet expectations. The flavors lack harmony, and certain dishes lean towards being greasy."
• "The food was alright, nothing special and definitely doesn't deserve the price that's charged."

Atmosphere

Pros:

• "The atmosphere is chill and relaxing."
• "Down to earth atmosphere in a kids and dog friendly environment."
• "Very chilled place with nice decor."
• "It's always busy and bustling here at bean and hop but for a reason. The food is fantastic and so is the atmosphere."
• "One of those surprising places on a high street where you are made to feel very welcome without being fussed over."
• "Everything about this place is fabulous - food, drink, music, decor, staff, free WiFi..."
• "The venue was great, the staff extremely friendly and keen to get involved and the whole vibe was superb."

Cons:

• "It gets really loud - some soft furnishings wouldn't go amiss."
• "If you are looking for a quiet drink this isn't the place for you."
• "This is more of a locals place I think - not somewhere to drop by if you're not local. A very weird vibe."
• "The tables are quite cramped and very noisy, which can be a good or bad thing!"
• "Sometimes it gets really noisy and during summertime they had a problem with their A/C which turn the coffee shop in a big human oven."
• "I’ve been here twice, once for breakfast where I thought it was quite expensive for what we had."
• "I think it was quite overpriced for what it was, especially considering there are so many brunch places in the area which do similar things for less!"

Price

Pros:

• "Best place in Earlsfield for lunch."
• "The Earlsfield Deli is a little gem of a place in the middle of Wandsworth's Garratt Lane."

Cons:

• "Nice enough place, a bit overpriced."
• "The high price for which added insult to injury."
• "The food was nice but it was very expensive."
• "It's a slightly bit too pricey for the area but will recommend."
• "Spending approximately £30 on brunch and coffee seems disproportionate."
• "In a world where individuals are struggling financially, places like this will fail if they don't significantly up their game, rather than simply upping their prices."
• "Family lunch out… very uncomfortable seat … dirty pillows….extremely dirty toilet…the tables dirty… the floor absolutely dirty the service was ok… no good on top of that very very expensive..and the food wasn’t that good…"

Hygiene

Pros:

• "Amazing neighbourhood place. Brilliant coffee, delicious food and lovely people!"

Cons:

• "The food was very good i would go back for the food. But at the end of our visit a customer came in with a dog and I didn't like the fact the staff was touching the dog and then handed out coffee to other customers with out washing there hands after touching the dog."
• "When my breakfast eventually arrived, after around an hour's wait(!), it too was cold and served on stale toast that was so hard, I couldn't cut it with a steak knife."
• "Food took 30 minutes to come and was stone cold."
• "Cold, tasteless overpriced coffee."
• "Family lunch out… very uncomfortable seat … dirty pillows….extremely dirty toilet…the tables dirty… the floor absolutely dirty the service was ok… no good on top of that very very expensive..and the food wasn’t that good…"