Burger King Reviews Summary

Service

Pros:

• "Everyone was lovely, the 2 women in the front counter were extremely nice even though they were understaffed and busy."
• "The gentleman that was cleaning the area was very polite and courteous."
• "Service was great once we got to the front of the queue."
• "The staff; who work there, have always been friendly and helpful."
• "Employees are courteous and helpful."
• "Even if there is a long queue, it goes down pretty quickly."
• "Staff member was happy to refill our water bottles with tap water and even added ice."

Cons:

• "Staff Would rather have been anywhere else. Confused service staff."
• "Customer service was poor and the toilets were locked so they weren't made a mess of."
• "Seems to be a lack of proper management as I've seen staff talking on their phone during their working hours and the bins are always full."
• "Staff are very rude and just impolite they make everything seem like your fault even when they mess up orders."
• "A member of staff sees me and proceeds to turn away from me and start chatting with a colleague."
• "The server behind the till was pushy and rude."
• "The customer service here is abysmal."

Cleanliness

Pros:

• "The store was really clean and tidy and the food was very delicious and tasty I would definitely come back for their burgers."
• "Clean tables and free condiments."
• "Nice food but it's getting very expensive here now, the food as always is very nice what does it need to cost so damn much? Table surfaces and the floor work clean the bathroom was immaculate no mess at all and that was good to see."
• "The restaurant was clean with staff visibly taking care of the place."

Cons:

• "The restaurant was filthy with a long queue of people waiting to be served."
• "This place had dirty toilets, tables untidy, we cleaned the table ourselves."
• "Nearly all the tables were dirty, the bin was full with rubbish on the floor."
• "The store is messy and the staff don’t even wipe the tables they brush dirt off of it."
• "Filthy. Bins all overflowing. Floor covered in food debris."
• "Visited the toilet...OMG...no soap to wash hands...basins dirty....sanitary bins overflowing.."
• "Tables were littered with rubbish."

Food Quality

Pros:

• "Only reason I continue to Go back is for the Burger.. the service is very slow was waiting 10mins for my food, didn’t even get a basic napkin."
• "The store was really clean and tidy and the food was very delicious and tasty I would definitely come back for their burgers."
• "Food was what you expect."
• "There is very nice food. I like the food qualities they give fresh food compared to other food places."
• "The chicken royale is always well made."
• "Food always tastes great at burger King."
• "They have the best quality fast food."

Cons:

• "Asked for a whopper to not have lettuce, gherkins and onion in it and surprise, surprise given a burger with all of them in it."
• "Fries were made from cheap, tasteless potatoes and the chicken royale burgers were inedible and went in the bin."
• "Most disgusting fast food restaurant I've been to. I usually go to this Burger King and most of the time, there's rubbish on tables so have to do a take away."
• "Food arrived wrapped only in paper therefore stone cold!"
• "The roll was soaked with grease the burger was dripping with grease/oil."
• "The food itself is just horrid this is the worst Burger King."
• "Today had to put the food in the trash, I couldn't eat it. The meat was dark, almost black and, the chicken was also too dark and both seamed to be fry in very old oil."

Order Accuracy

Pros:

• "My order was correct, hot and tasty."
• "Surprisingly quick receiving order."
• "Burger was nice and not salty unlike another major chain!!"