Little Jasmine Therapies and Spa Reviews Summary

Staff and Service

Pros:

• "Everyone was incredibly friendly and professional."
• "The staff are always friendly and professional & they are great at dealing with each individual need."
• "All the girls are kind and wonderful, especially Angie."
• "The reception team are very efficient and the therapists deliver excellent treatments using beautiful top quality products."
• "The staff were welcoming and friendly, and the treatment was spot-on as always."
• "The staff are always so friendly and helpful."
• "The staff were friendly and professional, the spa itself has beautiful aesthetics."

Cons:

• "Made an appointment that got cancelled 45 min before arrival."
• "Not once did she apply deep pressure with her thumbs or fingers."
• "HORRIBLE experience! Just got back from there & so disappointed."
• "We contacted the management after the experience and have no response which kind of sums the place up."
• "Unfortunately this was a big disappointment. For a start it was definitely not a 60 min massage and they did not tell me at the time of booking that a face treatment would be incorporated into the massage price and time, really?"
• "Her apology was completely insincere and it ruined the whole experience."
• "She rudely said 'ladies you will have to wait until I have finished the areas I am meant to work on'."

Massage and Treatments

Pros:

• "The room was beautifully decorated, temperature was perfect and the music added to the relaxing environment."
• "We had an amazing infrared sauna and massage here."
• "I had the best deep tissue massage I have ever had."
• "Would highly recommend and will definitely be returning."
• "Also one of the best pedicures I have had in a long time too."
• "The best massage I have had."
• "The best massages in Brighton - the therapist really knew what she doing and why I had certain back issues."

Cons:

• "Lovely little place but I wouldn't pay for this particular treatment again."
• "Mani/pedi was the worst I have ever received."
• "When I went to have a shower which they advertise as 'nice and warm shower' this was freezing cold and was nothing more than a dribble."
• "The towel on the massage bench that was placed around the hole for your face/head did not smell fresh."
• "Facial felt full of chemicals and stung my skin."
• "Not enough towels and too small for drying off after 2 showers."
• "The room was very cold - we kept having to ask for blankets."

Ambience and Cleanliness

Pros:

• "The Salon is beautiful, tranquil and above all clean."
• "The spa is beautiful, clean, warm and very welcoming."
• "The room was very relaxing, quiet and clean."
• "The place smells amazing as soon as you walk in, and the calming music makes me instantly zen."
• "At Little Jasmine you will find a very serene environment."
• "The venue itself is lovely, clean, calming and smelt beautiful throughout."
• "The room was cosy, warm and tastefully adorned with traditional Thai decorations."

Cons:

• "She told me 'This is how we do it here. The massage begins from when you're taken to your room, not when you start the massage.'"
• "She mechanically and without a word kept applying treatments one after the other and would not say what they were."
• "The masseuse assigned to me appeared fed up and unfriendly and did not return my smile."
• "When she emailed to complain she was met with a rude phone call from a member of staff with no apology and stating that she was being unreasonable for complaining."
• "Receptionist announced I was 7 weeks pregnant to entire waiting room."
• "The shower space was too small to be comfortable in, kept banging my elbows on the door."
• "I also witnessed a walk in (on a Monday) be turned away until much later in the day."

Customer Experience

Pros:

• "I recommend this place to all my friends and my Bed and Breakfast guests."
• "Highly recommended and will definitely visit again when next I am in Brighton."
• "Absolutely brilliant. Thank you all."
• "I can honestly say it’s one of the best I’ve ever had. Utterly beautiful."
• "The receptionist staff were so friendly and attentive too."
• "They don’t rush you out after and offer you a drink too which is nice."
• "I have come here a few times for a massage and am never disappointed."

Cons:

• "I wish there was something less than 1 star."
• "It's unfortunate she works at a place that has horrendous management & no clue what proper customer service is."
• "For the price I paid, this was a very bad experience and I would not go there again."
• "We were kept waiting 15 minutes without an apology."
• "Avoid there are much better places to go for cheaper places."
• "Money is more important to you than customer satisfaction."
• "Due to their poor customer service, they didn't even make any attempt to try to help the situation & save a possible future repetitive customer."