Tim Hortons - Leicester Reviews Summary

Food Quality

Pros:

• "The burger was ok but the nachos were piled mostly in one place so didn't find them until halfway through."
• "Chicken burger was nice but again small."
• "Burger was greasy and tasted cheap, fries were ok, chicken bites were nice."
• "Drive though agent was really nice and friendly. Got my food and it was yummy."
• "Can't believe I've waited this long to try Tim Hortons. Their bacon and maple double cheeseburger is incredible."
• "The beef burgers look like they're cooked in a vat and then flash grilled to get the score lines, flavor was good though."
• "Love Tim's, go here whenever I miss Canada! The food is almost as good with interesting UK additions to the menu."
• "Went for breakfast on my birthday, it was lovely and relaxed nice food and sat in the conservatory."

Cons:

• "Burger was greasy and tasted cheap, fries were ok, frappes not sweet enough, donut expensive for what it was again not very sweet."
• "Food wasn’t good at all and not worth its price. Fries were soggy same as the chicken in one of our sandwiches."
• "I personally think the food is vile and is not worth the money whatsoever."
• "The food was a mixed bag... hubby had nacho cheese burger which was disappointing as had no spice and soggy nacho's."
• "Severely disappointed in this place... burgers tasted like a cheap frozen ones. Horrible."
• "The whole experience was absolutely shocking. The food is absolutely NASTY. the burger was the worst I have ever tasted."
• "Burgers were cold. Service was appalling."
• "Around 2pm After biting into a chicken burger it tasted like it was raw and uncooked."

Service Quality

Pros:

• "The vegetarian sandwich options were decent and the Timbits were a nice takeaway dessert."
• "Team who work there were very polite and lovely."
• "Drive though agent was really nice and friendly. It all counts."
• "The staff are always pleasant and one member even gave our dog a little cup of whipped cream as a treat."
• "Puneet was so lovely and took the time out of her day to inform me of the daily offers available ☺️."
• "Staff were busy yet still had time to bring food to our tables, we arrived late in the day yet the staff and restaurant were immaculate."
• "Manager Gajraj and team has put on many efforts to make guest comfortable, service is terrific."
• "Had a staff come over to ask how experience was. Great first experience."

Cons:

• "Staff member serves customers (takes cash) and prepares food with the same gloves on."
• "Staff members chilling on their phones, no condiments available."
• "Staff just stand there on their phones, basically doing nothing."
• "Drive though lacking as it was very hard to understand the staff member and the menu board is literally by the mic."
• "Disrespectful staff - get rid of them! Visited on 16.11.23 at 10.30pm."
• "Don’t believe the hype. Bad experience won’t be rushing back. Ordering machine broke during order."
• "The staff is very rude managers don't care about delivery."
• "Absolutely disgusting place... staff handed the food over well what can i say like they didnt want to be there with fedup face's 😒."

Atmosphere & Cleanliness

Pros:

• "The restaurant was calm, bright and spacious."
• "LOVED the hot chocolate! Best ones! Loved the cosy seats too."
• "Our first visit, and we were happily surprised. The tables and seating area were clean."
• "Called in on our way home to Coventry, as we have found with all Tim Horton restaurants this one was very clean."
• "Nice and clean inside, coffee is very nice."
• "Really nice and clean restaurant. Expensive and food not great and all lukewarm, took away but ate within 5 mins."
• "Love this place has awesome menu and great taste, also there are a lot of seating places and some very comfy sofas too."
• "My first experience of Tim Hortons was excellent today. The aroma and the faculty was very helpful and polite."

Cons:

• "There was a lot of chaos and irritation in the kitchen. Two female kitchen staff were silently swearing."
• "Firat time here and an Absolute joke food portions were shocking. Burgers were cold."
• "Went about 17.30 Tuesday very quite. No vegetarian options available all unavailable."
• "My wife and my self went for a coffee at 3.30ish there was only one other couple in there. We collected our order and went to sit down we had to move a few times until we found a table and chairs that hadn't got any grease or bits of food on."
• "The place was dirty, so much that we had to clean it ourselves before eating. We had kids that as they do, put their hands down the side of the sofa and found so much old food and debris."
• "Then there are the toilets. I had to use the baby changing facility, which was OK, but so unmaintained that I hurt my finger whilst trying to open it."
• "Food overpriced tiny burgers wrapped in tin foil what's that all about? If I wanted a picnic I would have made my own...also tuna wrap had hardly any filling and resembled a pancake the fries looked like mini waffles so disappointed."
• "Really bad, employees rude, tables not cleared up, floor was very dirty, took ages to get just a donut(there were no other orders), fries were cold before we even ate them, multiple things wrong with orders."