Bonzai Sushi Bar Reviews Summary

Food Quality

Pros:

• "They have the best dine in sushi options!"
• "Food was very fresh, very tasty."
• "The food was totally terrific."
• "The Teriyaki Seafood Udon was absolutely brilliant in flavors."
• "Food is so delicious.🥢🍣"
• "The sushi was fresh and nice."
• "The food is 10/10."

Cons:

• "The miso ramen tasted good but the meat was way too chewy and that was very disappointing."
• "Rice was over cooked, so it warmed the raw fish."
• "Some of the rice in the Bento box tasted weird like soapy."
• "The meat for the bento meal was also tough and overcooked."
• "Bibimbap was not edible-spicy and very bad."
• "The tofu was sour."
• "The sushi was quiet tasteless and the fish on the nigiri was just chewy and prob. not fresh."

Service

Pros:

• "Service was great, staff was lovely."
• "Staff and manager were amazing."
• "Absolutely amazing food, ambience, and staff."
• "The manager (yy) goes above and beyond to make sure your visit is a pleasant one."
• "Great customer service, great food."
• "The staff is friendly and happy to help you choose the menu."
• "Staff always welcoming!"

Cons:

• "We ordered and was around 25 minutes before receiving any food to the table."
• "I placed my order on Deliveroo and waited for over 3 hours till my entire family got hungry and angry."
• "We went as a group of 6. They took a very long time for our orders."
• "Extremely rude manager!"
• "However the customer service is awful. We were seated by 6pm and ordered immediately. They completely forgot about us until about 7."
• "WORST customer service! The main guy serving us who's mainly there was so unfriendly and spilt tea on our table which was hot and didn't say anything."
• "Worse customer service ever! Do not recommend!"

Ambience

Pros:

• "It is very cozy and clean!"
• "The decor of the place was nice. It would look great with the fairy lights on."
• "Comfy environment, gorgeous decoration, awesome service and fresh dishes."
• "The decor is original and let's you ponder over the culture for a bit longer."
• "The decoration. Lively but not too cluttered. Really nice to look around."
• "Comfortable and relaxing ambiance."
• "The environment is lovely."

Cons:

• "I think they had water leak problems when I was there which causes unpleasant atmosphere (buckets and signs around the place)."
• "Then my friend slipped on a wet greasy floor tgst had no warning notice on it..... Never again!!!!!"
• "The only disappointment is only one toilet and the floor is slippery if you’re wearing flats or heels so be careful when walking in."
• "Ambience is only mediocre and so was the food."
• "Music left a lot to be desired though.... Some 'tunes' were 'unsuitable' for younger ears!"
• "It seems tired inside, kitchen seems cluttered."
• "The downside of the place itself was that the entrance we would see glasses of water and bowls that didn't quite look good."

Price and Payment Options

Pros:

• "Price is fair, cheaper than wagamama and much better quality, it's my go to place if I want to treat myself to something nice."
• "Cheap price considering the ambience, food and service."
• "Not expensive for sure."

Cons:

• "The only downside were that drinks will run your bill up quickly as they were very expensive for canned drinks."
• "Very very expensive... not worth the money and this was take away so no service charge."
• "At the time, they did not accept card."
• "They don't take card unless you do a bank transfer and they take cash!"
• "The only downsides are the fact they only take cash."
• "Very very expensive. Ordered a mixed sushi and spent nearly £40! Fresh and reasonably tasty but unfortunately not worth the money."
• "The Mrs had a double archers, which ran to £9.60 before they charged for the lemonade."