The North Star Reviews Summary

Food Quality

Pros:

• "The Steak was really tender and tasty."
• "Food is better than OK, and staff more than amazing."
• "Such amazing pub! Food so delicious and fresh!"
• "Food was great, staff were friendly and helpful."
• "We had the Salmon, Roast Pork and the mixed grill. All three dishes were enjoyed!"
• "Had our first takeaway roast dinner from the North Star as our kitchen is out of action due to building work. WOW it was delicious, big portions and very reasonably priced."
• "The food was exceptionally well prepared and absolutely brilliant."

Cons:

• "The food was awful!!!! Not one person came to check on us to ask us about the food."
• "Visited Sunday evening ordered the roast beef. We both had trouble chewing it."
• "Terrible! Steak came out cold...TWICE."
• "The entire order was cold and inedible, went straight in the bin!"
• "There was something in the mash potato that looked like blood and the meat in the pie was very tough."
• "Not a great roast, if it’s quantity you value over quality then you’ll be satisfied but if you want fresh, tasty food this isn’t the place for you."
• "The food was tasty and good value."

Service

Pros:

• "Customer service is great."
• "We were looked after very well by Wendy."
• "Thank you to all the team, although we came down before a long day ahead of us on Thursday, we just needed some time to ourselves and that was respectfully given to us."
• "The gentleman who took our food order was very attentive and gave us more time for us to order, but didn't forget about us."
• "Really delicious food & the staff were friendly, helpful & attentive."
• "Rachel Bishop went above and beyond in her service."
• "Wendy our waitress was so attentive, I said she must have eyes in the back of her head, because she was so on the ball!"

Cons:

• "The service was so slow two of our party had their afternoon naps."
• "Went last night waited 15 mins for any service when waitress came over sorry for your wait took order Now a 20 minute gap we were about to walk out drink;s arrived when dinner finally came."
• "We waited 15 minutes .....no one came to take any orders, drinks or food so we left."
• "Not tonight, although we booked our table I had to wait 20 minuets to be allocated as there wasn't enough staff on."
• "After hour and a half we cancelled and left. Start apologised but really bad."
• "Food was ok'ish, but the service was awful."
• "Was shown to the table, gave up waiting for somebody to take our order so went to the bar took 15 minutes to get served drinks."

Ambiance & Facilities

Pros:

• "It is now warm, inviting and BUSY!"
• "Dog friendly. Free WiFi. Plenty of parking. Nice selection of soft drinks."
• "I enjoyed our visit to The North Star today, mostly because of the company, a warm sunny day and the table had plants along one side dividing it from the next one."
• "Good food, friendly service and lovely building, what more do you want?"
• "Great pub with a lovely outside area for this time of year."
• "The inside is nice and cosy, with an open fire and nice clean tables."
• "The pub itself is well laid out with a spacious and inviting layout, and a nice calm atmosphere."

Cons:

• "There's no play area or even colouring."
• "Need to separate food and drink spaces."
• "Although, the pub has no children's equipment."
• "Demotivated bar staff, with very poor product knowledge beyond the draught lagers."
• "Parking was a nightmare all the disabled spots gone!"
• "The beer selection is limited to the corporate offerings."
• "The lady said next to us that the toilet was disgusting and vile we didn't go there won't be going back."

Value

Pros:

• "Fixed price menu is a great value menu, more so if you go at lunch time where you can get a 3 course meal for just under £10."
• "The mains were very nice and all reasonably priced."
• "Prices are great and the app is easy to navigate."
• "Excellent quality, great value for money too."
• "Good selection of food, reasonable prices."
• "Cocktails are great value too."
• "The service was excellent and food was such good quality and amazing value."