The Union Tavern Reviews Summary

Atmosphere & Decor

Pros:

• "It has a nice atmosphere inside and is reasonably well decorated."
• "All served in wonderfully atmosphere created by a combination friendly, cheerfully, attentive staff and happy people eating and drinking with smiles on their faces."
• "The atmosphere is relaxing with an interesting mix of tourist and business clientele."
• "The atmosphere was perfect, music wasn't crazily loud, you could hear the person sitting next to you and the ambience was great."
• "Very traditional English pub, with a great atmosphere."
• "Nice vibe, half the place is a restaurant, the other, a casual bar."
• "The atmosphere was pleasant and inviting."

Cons:

• "Outside seats are so low they're like kids chairs it's almost comical."
• "It was all just a bit lacking in atmosphere and really didn't meet what I'd expected from the reviews."
• "Every time the door opened we were blasted with cold air and cigarette smoke from smokers loitering in the doorway."
• "Quite cramped so it means a lot of people sit at/stand around the bar so it's hard to find an opening to order any drinks."
• "A very mediocre roast in terms of flavour and virtually no gravy."

Service

Pros:

• "The service was one of a kind, staff and all always had a smile and were extremely friendly."
• "The service were also very nice, friendly - and cool ;-)"
• "Excellent service. In the place full of customers, the waitress be all calm, attentive, totally professional."
• "The staff were so friendly & helpful."
• "They have friendly staff who are quite welcoming who serve you very quickly."
• "The staff were efficient, helpful and friendly."
• "The staff was so friendly and efficient."

Cons:

• "We also had to chase up on orders for drinks and coffees as well as request our plates were cleared away long after the last of us had finished eating."
• "However, return on the Sunday for lunch and we got a super grumpy waiter."
• "The service was a little slow."
• "However, abysmal behavior from the main guy here and also the waiter seemed disinterested to attend properly."
• "Regrettably the waitress gave us attitude and was rude."
• "The waiter was so “fed up” with clients and the food super low quality, zero taste."
• "Absolutely appalling customer service from the manager."

Food Quality

Pros:

• "The burgers looked amazing."
• "The food and beer were very good, if a little pricey."
• "The food was amazing! We had the salt and pepper squid, project belly, the glazed pork and the smoked chicken salad."
• "Food was great, had the Sunday roast and the bubble and squeak and roasted lamb were excellent."
• "The food is delicious and cooked fresh, which you can see in the open kitchen."
• "The food was fresh and delicious."
• "The food was delicious, we had the chicken, pork belly, and steak at our table and everyone had great things to say about it."

Cons:

• "The Caesar salad wasn’t great, but wasn’t bad either."
• "I am not that crazy about their fish and chips which has too much batter for me."
• "The burger was dry and disappointing, the best part being the chips."
• "The Yorkshire pudding and potatoes tasted slightly burnt."
• "Our friends were disappointed with the poor quality of the tough roast lamb and the dry Yorkshire pudding."
• "The sticky toffee pudding was more like crumbly ginger cake with runny toffee sauce, than a stodgy filling and moist pudding I was hoping for."
• "The pheasant was charred into an inedible grey mass, the majority of which was bone or fat."

Value for Money

Pros:

• "The prices are reasonable."
• "Fair prices."
• "Food was great value for money! (£17 for 2 courses)."
• "The food is super and reasonably priced."
• "Really good value set lunch: low price and very generous portions."
• "They have great value set meals for both lunch and dinner, as well as stunning a la carte menu."
• "The drinks and food was VERY reasonably priced (for London) and the food was tasty and produced on order."

Cons:

• "Delivery took almost 1hr and when the food arrived both pots of gravy had spilt so I had to make my own."
• "My primary complaint is the 12.5% 'service fee' (tip) that was added onto the bill."
• "My biggest gripe was opening a tab and then finding a 12.5% service charge automatically added."
• "When the bill came, we found that they automatically add 15% service charge."
• "However, the service charge of 12.5% was a bit steep, particularly as they added it not only to the price of the meal, but also to the price of the beer I had ordered at the bar!"
• "Way too expensive for that level of service and quality."
• "The vegetarian option was much less filling than any of the meat based mains: check out the photo - it was mostly leaves, despite being almost £13."