The History Bunker Ltd Reviews Summary

Customer Service

Pros:

• "Mark is extremely helpful!"
• "Also very high-quality communication and fast delivery!"
• "They were answered promptly by Mark at The History Bunker."
• "All queries answered promptly."
• "The communication between Mark and me was great and he is very responsive!"
• "Mark was always able to answer any questions I had and the attention to detail on their products is fantastic."
• "Mark was very responsive to my questions and requests."

Cons:

• "Found a piece I really liked, but could not establish contact to clarify some questions."
• "Just kept deceiving me And fogging me off Don’t understand why he continuously lied about it sending my item."
• "Nearly 4 months to complete my order, in fact my order still is not complete, as there was a medal missing."
• "Over 6 weeks I only got a single 3 word reply."
• "Very disappointing, after three months of waiting Mark Platts said he will post it this week, 3 weeks later still not arrive."
• "A colleague of mine ordered set of RIC collar badges for a shoot and fedex had said they would be here on the Wednesday before the shoot and still awaiting for them to arrive."
• "After three months of waiting... 3 weeks later still not arrive."

Product Quality

Pros:

• "The overall tunic was so original. You won't be able to tell it apart from the actual original which I have seen on historical websites."
• "The items themselves are of superior quality and hand made to order."
• "The final product came out amazing. It is heavy duty leather, comfortable lining, and the quality is top notch."
• "The quality looks great."
• "The tunic is extremely well made. Definitely museum quality!"
• "The uniforms they sell are top quality and worth every penny."
• "The quality of the workmanship is excellent."

Cons:

• "Interior lining is blue... A little too exotic but I can live with it."
• "Despite visiting to be measured, the trousers were cut too short, the jacket was wrong across the chest, the hat was too small."
• "First item I got was not the right shade I wanted."
• "The Sam Browne belt was worn and stained and needed hours of work to bring it up to scratch."
• "Small business specialising in historical military uniforms... It was a bit of a shambles with virtually every item having something wrong."
• "Being extremely pedantic there were a couple of very minor points I had to correct, but they were so minor that unless you are a nitpicker like me you wouldn’t notice them."
• "Not recommended if quality or detail is key."

Delivery & Responsiveness

Pros:

• "Uniform arrived the very next day."
• "Arrived in good time too for the dates I gave."
• "It came well packaged and arrived in time."
• "Despite difficulties inevitable due to the national quarantine going on right now, the boots arrived within a surprisingly fast time frame."
• "All the items were sent via next day delivery. Items were all well packaged too."
• "When it shipped it arrived extremely quickly!"
• "Shipping was extremely fast."