Address: Road, 409 Bath, Chippenham SL1 5QL, United Kingdom
Phone: +441249596770
Rating: 2.4
based on 201 reviews.
Food Quality
Pros:
"Good food! Tasty and lovely gravy. Highly recommend boneless selection."
"❤️❤️One of the best kfc around atm!! from day one it's been amazing my food is always cooked to perfection."
"Nicely cooked chicken, fresh and juicy. Good sandwich and wings were as good as they get at KFC."
"The food was delicious, no complaints there, the best KFC I've had in a while."
"The food itself was very good, only issue was the missing items as previously mentioned."
"Absolutely disgusting and the worst KFC I have ever eaten!"
"Food was soaked in oil, not great but seen worst."
"The food was ok, but it was the staff the two young lads (only) taking the orders on Thursday night 9/11/2023 OMG."
Cons:
"My family ordered your kfc on the 31/10/2023 and you served us under cooked chicken."
"Food was soaked in oil, not great but seen worst."
"Zinger was cold so my wife went there and it was replaced quite quickly."
"The first time I got a mini chicken fillet burger and the chicken fillet was cold and the bread was hard."
"Food was not great, very greasy when I went a couple times."
"Food was cold and soggy."
"The food was not up to standard."
"We had to wait nearly 2 hours for our meal and when it arrived it wasn't all there, all our meals were all mixed up."
Customer Service
Pros:
"Staff were friendly, food was excellent and piping hot and served with all the napkins, wet wipes etc."
"Very clean restaurant, extremely friendly and happy staff to the point it makes you giggle."
"We've been to KFC 4 times since it has opened and everytime the food as been cold or we have something missing from our order."
"The Team Leader was not very good. She didn't seem to know where to find the relevant products on the till."
Cons:
"The manager of this place ought to be ashamed of themselves allowing this food to leave their establishment."
"Poor management, rude staff and place out of control."
"Absolutely disgusting and the worst KFC I have ever eaten! To the girl in the hat who served customers today at 6 p.m."
"They just tried to steal £10.40 off me for this junk then the kid behind the counter said it was a mighty bucket for one."
"Only saving grace is the staff are polite and efficient but why not just try and give me the food I ACTUALLY ordered rather than fob me off?"
"We waited 45 minutes before a member of staff announced, 'if you're waiting for chicken, it will be another 14 minutes.'"
"This must be the slowest KFC I have been to. Waited over 30 minutes on my order when I went in to the store."
"You can not beat a KFC. However, it appears staff are not as dedicated as the brand."
Hygiene and Cleanliness
Pros:
"This KFC however was so much better. Clean tables, well staffed, clean and tidy bin areas."
"Nicely cooked chicken, fresh and juicy. Good sandwich and wings were as good as they get at KFC."
"The food was delicious, no complaints there, the best KFC I've had in a while."
"Very clean restaurant, extremely friendly and happy staff to the point it makes you giggle listening to their merriness."
Cons:
"Overall place was a mess, lots of rubbish on the floor, however the tables we used was wiped down."
"Every table was full of rubbish. It was busy and the 3 staff were just standing there looking vacant."
"They have been open long enough to get over any opening teething problems. How did they get a hygiene certificate?"
"The cleaner was using the same cloth to wipe tables, chairs around the entrance to the bins."
"Plus some customers were wiping the tables down before they could eat."
"Absolutely filthy, not one clean table in the place, and the bins were overflowing."
"The place was dirty, the staff were surly, the coleslaw had been frozen."
"Terrible, after waiting over 40 minutes to get even close to the order window of the drive thru, received freezing cold chips."
Order Accuracy and Wait Times
Pros:
"Service - I ordered via the big screen and my food was delivered quickly."
"This fairly new KFC is very clean and modern. It can get hot in the restaurant however due to the admittedly very nice glass frontage to the shop."
"First time ordering food with this KFC tonight (saturday night 7.45pm), was very quiet!! Straight through drive thru and order placed, received hot KFC."
Cons:
"Never had an order be correct, no such thing as fast food here."
"Arrived to find the doors locked, and they were only taking orders via the drive thru."
"Very poor. Ordered via just eat and food was delivered over two hours late. And cold."
"Ordered takeaway for 3 at 6:45pm on Saturday night and had to wait 50 mins for our food to be ready for collection."
"This is the 3rd time we have ordered as a family. First order they forgot all the chips, second they forgot the burgers."
"Absolutely shocking service personnel just stood around not doing anything nothing cooked. Waiting time in excess of 50 minutes."
"Ordered 5 pieces of chicken, a fillet burger and two large fries from the drive through. Drove home (5 mins) and opened the box to find 5 pieces of sweaty, cold chicken swimming in week old oil."
"The last time I came they didn’t have any actual chicken on the bone cooked! Not fast food at all!!!"