Harlow Garden Centre Reviews Summary

Accessibility

Pros:

• "Generally flat throughout and accessible for wheelchair users. Blue badge parking bays available."
• "It's conveniently located just off the M11 Harlow junction and has plenty of parking."
• "There's plenty of parking, it's close to an M11 junction so easy to get to."
• "Just off the M11, parking is free."

Cons:

• "Finally, it's not easy to find the exit."
• "Store isn't laid out very intuitively and the turning isn't easy to find on a big roundabout."
• "Pushing an empty trolley through very tight aisles with people looking at displays was very difficult."

Staff and Service

Pros:

• "Found the staff very friendly and helpful."
• "Every one was really helpful, but a special thank you goes to the gentleman in the Christmas tree section who was so patient."
• "Staff are very friendly and helpful."
• "Staff are incredibly helpful going above and beyond."
• "Staff are professional, friendly, knowledgeable and nothing is ever too much trouble."
• "The lady in the greenhouse was so helpful and answered exactly what I wanted with a smile on her face."
• "Always good and very pleasant staff with knowledge of anything you ask."

Cons:

• "I was shocked at how unhelpful the staff were."
• "Till staff never smile and never willing to help with packing, especially to those who have invisible disabilities."
• "Staff can make or break a business. The Asian girl at check out today was short and couldn't be bothered."
• "The staff are either training, or some old woman who looks like she’s sucking a wasp addresses our queries abruptly."
• "Coffee shop the staff are not very friendly."
• "Old lady with glasses in tea room spoke very rudely, not impressed."
• "Garden centre staff on the tills are very rude and aggressive."

Food and Cafe

Pros:

• "The food was very hot, very tasty and I had a good cup of coffee."
• "Food was lovely and our granddaughter thoroughly enjoyed every minute and was completely entertained."
• "The Garden Centre and coffee shop were great."
• "My boyfriend and I had a lovely lunch in the cafe, the service was very friendly and the food was excellent."
• "The cafe/restaurant offers a good menu. Servings are well proportioned and the prices reasonable."
• "The roast dinner is really lovely."
• "The pleasant and reasonably priced cafe is worth a visit."