Longacres Garden Centre Shepperton Reviews Summary

Selection and Variety

Pros:

• "Loads of choice. Plants, garden tools, gifts, cards, toys, fresh and tinned food, cakes and sweets."
• "Great selection of all types of gardening things as well as BBQs and decorative things."
• "Fab garden centre plus farmers market, fresh flower hall and loads more."
• "Great garden centre with a fabulous assortment of Sutton Seeds. Outdoor plants are amazing and great prices."
• "Best and cheapest garden centre in the area. Huge choice of plants, landscaping materials and sundries."
• "Amazing place. It's has different varieties of plants and flowers for winter as well as summer."
• "Love this garden centre! They have a great selection of flowers, shrubs, trees, all sorts of everything!"

Cons:

• "No aquatic centre and not much large furniture or BBQs."
• "Like most modern garden centres the majority of the products are more garden and interior facing rather than flowers themselves."
• "It's a shame it becomes a monstrous plastic-fest at this time of year (December)."
• "Poorly maintained place. Nothing like their other sites."
• "The panini certainly does contain the stated items but much much less than there used to be."
• "It feels this used to be better value of plants. Still good but no longer excellent."
• "Tried the cafe once and wouldn’t do it again."

Staff and Service

Pros:

• "Most of the staff are friendly and really nice."
• "The best thing about the place is the staff who are enduringly helpful and surprisingly knowledgeable."
• "Staff so friendly and helpful."
• "Really lovely staff, always friendly, great little lunch spot."
• "Very friendly staff, great customer service."
• "Staff members happy to help and are very friendly."
• "Staff are helpful, friendly and on hand to advise plant novices like me."

Cons:

• "When I asked a surly worker, who was watering the plants, if the cafe was doing coffee (obviously takeaway) she rudely pointed out that 'we are in the middle of a pandemic' so of course the coffee place is closed."
• "Unfortunately have come across a few rude ones during the last visits."
• "Very poor service in restaurant waited 40 minutes for food."
• "Staff were not helpful moaned every time goods fell off shelf."
• "Went there this morning with my wife to by some pots on arriving at the till there was some discussion about them being a price that was higher than we expected... anyway my wife come back crying saying that the person who showed her the error was rude and condescending."
• "Poor. Christmas time is busy, so why were we ignored when we queued for the till."
• "Havent tried the cafe yet as a member of staff there was rude to us several months ago !!"

Facilities and Cleanliness

Pros:

• "Considering how much they manage to pack into a smaller shop space, it was very tidy and clean, with well-maintained toilets, plenty of parking."
• "There is ample free parking available and customer toilets inside the building."
• "Good parking, a bunch of useful on-site franchises."
• "Has a large car park, small cafe and toilets."
• "Very clean and well presented. staff were lovely."
• "The store is well laid out and it's easy to find what you are looking for."
• "Lovely coffee shop, always well stocked and the most reasonably priced garden centre in the area."

Cons:

• "I think the children's play area might have gone, but that might have been a health and safety nightmare."
• "Due to this it is very difficult to move round and keep a good distance from other people."
• "A bit narrow and a bit of a squeeze getting round on a busy bank holiday."
• "Nice garden centre but a bit on the cramped side in the store and cafe, gave up with the coffee in the queue as I couldn't see a chance of a table."
• "We thought it looked like a glorified jumble sale too much in one space could not move through the aisles without knocking things."
• "Only negative is the cafe feels cramped in the corner. Not welcoming."
• "The coffee eShop the food was excellent but there were spiders crawling up the walls."

Value and Pricing

Pros:

• "The prices are very fair as well."
• "It's a lovely garden centre selling healthy plants at very reasonable prices."
• "Love Longacres, Shepperton as they always have a large amount of stock at very reasonable prices."
• "The plant selection is competitively priced and of well-kept quality."
• "A good range of just about everything you could need for the garden/allotment, at reasonable prices compared to some local competitors."
• "Good garden centre with a wide range of plants, well maintained, and at the best prices in the area (apart from our allotment shop)."
• "The prices are really Reasonable and I've never been disappointed with anything I have bought here."

Cons:

• "Generally positive, but double check your receipt if using the Farm Shop. On more than one occasion, the price at the till has been different from the price advertised on the shelf."
• "The cafe is small and expensive."
• "Great garden centre. Used to be much cheaper than others such as squires but I think they're almost level on price now unfortunately."
• "Inside it relates to a cheap discount shop that has supermarket items and the person that served me needs to get some manners."
• "However the camping and outdoor shop has closed which has not been updated above."
• "The panini certainly does contain the stated items but much much less than there used to be."
• "Poorly maintained place. Nothing like their other sites."