Fryer's Garden Centre Reviews Summary

Plant Selection

Pros:

• "Their selection of plants (of all types and sizes) is about the strongest and broadest I’ve found in Cheshire right now, and their prices are excellent too!"
• "Never been before well impressed with the plants all looked really healthy."
• "Reasonably priced stock & the two rose's I bought 'Amber Queen' were really healthy, as were all the rose's we looked at."
• "Bought an apple tree & a rose bush the staff were very knowledgeable & gave us all the information needed to give our plants the best start...great selection of very healthy plants at affordable prices...top marks will visit again!"
• "The garden plants are fantastic and at good price visited many times."
• "The plants are of fabulous quality and evidently cared for."
• "The plants all look so healthy and good prices for the pot sizes."

Cons:

• "But outside different matter, went to buy T rose for anniversary present, didn't have much stock fair enough late in the year, but most of the stock was covered in black spot, not what you expect from such a reputable dealer."
• "Went there first time couple of weeks ago and I must admit there's not a lot of choice of plants."

Customer Service

Pros:

• "I love this place sooooo much, I could spend a few pounds (ahem) here any day of the week plus the staff are so lovely."
• "Big thank you to Matt, at Fryer's, incredible customer service."
• "Staff very helpful, prices no different from other garden centres."
• "A great garden centre with a big selection. The staff there are super friendly and helpful."
• "The staff are friendly and helpful."
• "Staff helpful and happy in their work. one lady worker amongst the roses very knowledgeable and keen to help and advise."
• "The staff was friendly and helpful."

Cons:

• "Gorgeous garden centre and everything is appropriately priced, but staff customer service is beyond poor."
• "Just drove 30 miles to come to the Garden Centre which stated it shuts at 6pm today on the website. When I arrived, the lady at the Counter said it shuts today at 4pm because it’s New Years Eve. No apology, how rude."
• "Very poor customer service and the loss of £200 worth of sales plus a very upsetting day for the family."
• "Staff seemed more interested with chatting to friends rather than helping customers, and the one member that stopped after being asked to help pulled her face and hadn't got a clue what she was talking about."
• "Service in cafe disappointing though, couldn't wait any longer so walked out."
• "Sorry to say we had an issue. Mistakes are always a possibility, it is how they're resolved that marks good service recovery."

Cafe and Restaurant

Pros:

• "We visited the restaurant for the festive menu food and wow everything was fresh and delicious the staff look after you from start to finish and nothing was too much trouble."
• "The cafe was lovely."
• "Had fabulous afternoon tea at Rosary Restaurant in Fryers today... The food and service couldn't have been better."
• "The large cafe, with plenty of space provided lots of choice for food and I must say the veggie breakfast (everything except bacon) was the nicest I've had for a long time!"
• "Booked a table for 10 people. Everything clean tidy and nicely set out. Food arrived altogether so everyone ate together....no waiting for missed items which often happens with larger parties."
• "The restaurant is excellent for snacks, main meals, drinks and cakes."
• "Plenty of parking. Had lunch and afternoon tea with delicious cakes."

Cons:

• "If there was one negative, I find it difficult to browse and navigate with shopping trolley, some of the aisles are narrow."
• "I chose a special, sausage roll & 2 types of salad. What came was a small piece of s/roll & a very small amount of salad."
• "Feeling very upset with my experience with you today. I came to visit with my Mum, Dad and 3 children. My youngest who’s is a 3 months old. The cafe was extremely busy and couldn’t seat us for an hour, so we went to shop to pass time. My baby started to cry 40 minutes in and needed to feed, I walked back to the cafe to ask if he could seat us a little quicker as I needed to breastfeed."
• "The cafe however was more than disappointing. It was cold I had to keep my coat on."
• "When our meals arrived my husband couldn't even get his knife through the pastry it was that hard."
• "The cafeteria used to be super-good, but recently the level of service and, most of all, the food quality, have drastically dropped to sub-zero level."
• "Service in the restaurant was the slowest we have seen anywhere, and the food was nothing special either."

Facilities and Accessibility

Pros:

• "Large car park and close to Knutsford."
• "Inside was very clean and although I didn’t use the tea shop because it was busy, I can see why it is busy, good selection of food and friendly service."
• "Good Cafe clean toilets & plenty of car parking spaces."
• "Ample parking is available on site and free of charge."
• "Good access for all and a shop and cafe."
• "One of the cleanest and tidiest garden centre I've seen so far."
• "Visited fryers garden centre in knutsford for the first time, it is a nice place with plenty of parking spaces."

Cons:

• "Ladies toilets weren't the best. There are only two and one was out of order and there were no working hand driers."
• "Good selection of plants, pots etc, the restaurant has table service which is a bit slow during busy times... disabled toilet facilities where clean but the toilet seat was hanging off."
• "Access to the cafe was good but existing was too far for him, though I did manage to get him out the entrance!"
• "Very disappointed to find this Blue Diamond cafe does not allow dogs."
• "The pathways around the roses were wet and extremely slippy."
• "No hot food on the afternoon we went, young dark haired waitress extremely rude!"
• "The staff in the cafe took 15 mins to take our order and then when the drinks came my glass was filthy."