Cox's Yard, Stratford-Upon-Avon Reviews Summary

Food Quality

Pros:

• "The food which was well presented and was very tasty."
• "Our food was tasty and generous; tasty burger and salad. Recommend the nachos."
• "These guys were very accommodating for our large group Inc 3 dogs and 4 children under 7 the food was well presented and had a good selection for food for the children."
• "Great fish and chips in a beautiful location. Proper fresh fish, not oily, and sizable portions."
• "Had the chicken wrapped in bacon and the other half had buttermilk chicken burger and they were fantastic."
• "The food was amazing and I dont say that about going out to eat, the chips where hot and crispy, the burger chicken was delicious and the bun was fresh."
• "The food was delicious and excellent value for money."

Cons:

• "Forget about the good and generous dishes of the past with the previous management. Now the dishes are expensive and so poor in taste and quantity."
• "Food was clearly reheated and not fresh."
• "Extremely overpriced, and disgusting food."
• "Fish was bland and soggy underneath."
• "Burgers were over cooked and borderline inedible, the slaw looked as if it had been left in the back of the fridge for a week."
• "The chicken wings were hard, chewy and smelled of rancid oil."
• "The remainder of the meal was bland and not worth the expense."

Service

Pros:

• "Staff are so friendly and helpful and always checking to see if we were ok."
• "I'm giving this place such a generous star rating because not only was the food absolutely delicious, but the staff were fabulous and so accommodating."
• "Me and My Family visited yesterday, Absolutely brilliant service, staff very welcoming great food+drinks, and overall a very nice place to drink and eat would definitely recommend and will revisit next time there."
• "Delicious food and very friendly staff."
• "Very friendly staff."
• "The staff friendly and helpfull."
• "Staff lovely. Attentive, well presented and very polite."

Cons:

• "Really poor service, absolute basics missing."
• "The service was not up to scratch either as they did not do a check back on the table."
• "We were treated as if we were a nuisance."
• "The staff behind the bar were all arguing with each other, all in all a very bad atmosphere."
• "Staff are very rude repeating over and the menu online when I was inside to get a physical menu."
• "Staff disinterested."
• "The service is appalling!"

Ambiance and Location

Pros:

• "Cox's Yard is a beautiful warm friendly place with wonderful staff."
• "Sitting outside is lovely as you're right by the river."
• "It's a lovely place to sit by the river and it was good to do something 'normal' and still feel very safe."
• "It’s a lovely place by the river and even though the traffic passes over the bridge it’s hardly noticeable and it’s still reasonably quiet."
• "We got a table on the terrace by the river and it was lovely sitting there in the warm evening sunshine."
• "Great venue in Stratford. Friendly and welcoming staff."
• "Beautiful atmosphere and gorgeous river setting."

Cons:

• "We were greeted and seated in front of an open fire escape at 3°C outside, the draft was unbearable."
• "Outdoor furniture old and decrepit, in need of serious overhaul, parasols have gaping holes in, covered in moss."
• "Patio area isn't good, decor and furniture is cheap."
• "No real in your hand menus, which seems to be an excuse for having a very limited menu."
• "They have loud music upstairs and below standard seating area downstairs."
• "The doors were open to the inside and customers were outside smoking and the smell was coming inside."
• "Building site adjacent to the patio area really sets it off well."

Ordering System

Pros:

• "Covid measures were well organised (ordering at your table via your phone)."
• "It was App service from tables. Drinks arrived in a matter of seconds."
• "Had no problems ordering as we ordered with a young gentleman, whose name I can't remember but think it began with J, extremely polite and helpful."
• "The option to order food from your phone to the table is handy."
• "We found the 'find your own table and order from your phone' very simple."
• "We ordered our drinks using a QR code which was really simple and our drinks arrived within a minute."
• "Everything is done by app."

Cons:

• "Ordering via the app at the table is ridiculous when the place is virtually empty, especially when the system won't take payment."
• "We found it very difficult to download a QR code reader."
• "She informed us that she could not take an order any other way. Everything is done through the app."
• "One poor member of staff pouring all the drinks, the others eating mcflurry’s in front of customers!!!"
• "Everything has to be ordered in an app which is a right pain instead of being able to order drinks at the bar."
• "All drinks and food have to be ordered through a scanned QR code."
• "It took ages to download. It crashed while I was putting the food order together."