The Mute Swan Reviews Summary

Food Quality

Pros:

• "Great food, good beer."
• "Amazing gourmet pies with beautiful presentation."
• "The food was delicious. I ordered the deep fried cod and the sweet potato soup and they were rally good."
• "Everything was delicious and the service was so, so good."
• "The food is exceptional and always fresh! The truffle parmesan fries are a must have!"
• "The food was yummy especially the fish and chips."
• "The food was really excellent - scallops, pheasant and Christmas pudding with some nice wines!"

Cons:

• "Mediocre food, small portions, two out of four mains were cold."
• "Then the main course of hake, which was not inexpensive, was extremely dry and overcooked."
• "Service was good, and pub is really nice inside. Food is very average, think Whetherspoons."
• "The platter was very large and pretty. But overall, just ok. Way too much pickled items."
• "The food was very hit and miss however. The vegetable mezze and baked cambembert were nice, but the crispy beef and seafood gratin were very underwhelming."
• "Food was average to poor. My baby squid was totally overcooked the green salad consisted of basically a big pile of rocket, no other leaves and a bit of cucumber."
• "Food didn't quite meet the mark. Fishcake over fried. Crispy beef very tough."

Service

Pros:

• "Staff excellent. Very friendly, knowledgable & courteous."
• "Friendly and professional staff."
• "Service was lovely and the food was delicious!"
• "The staff always go above and beyond for you and we absolutely love their efforts."
• "The service is always excellent with very friendly staff."
• "Very good service with very friendly staff."
• "The staff here are always friendly and helpful."

Cons:

• "Waitress took drinks order and forgot to take one person's order, forgot to bring one drink back and had run out of drink for 2 of our orders."
• "Service really impersonal and slow."
• "The puddings were so undercooked two of the party had to send them back to the kitchen as they were inedible."
• "On the downside although staff are friendly the level of service is lacking, taking order takes a while."
• "Service was slow. An incredibly disappointing experience."
• "Waitress never reappeared to see if we wanted more drinks."
• "Service was a little slow and not always attentive, but OK."

Ambiance & Location

Pros:

• "Great place if you're visiting the area."
• "Had a perfect table near the fire, toasty warm and the place was busy without being frantic."
• "Just opposite Hampton Court Palace. Lovely, traditional decor and a good drinks selection."
• "This place is amazing, the atmosphere, service, food all spot on. Perfect Sunday roast."
• "Excellent views over the River Thames and Hampton Court Palace. Split over two floors, superb decor."
• "A great location opposite Hampton Court, and a great interior with a spiral staircase leading to an upstairs dinning room."
• "Lovely place in a wonderful area by the Thames and Hampton Court Palace."

Cons:

• "It was not nice to watch other new clients have been served before us."
• "Bizarre. 'Under 18s not allowed in the bar' (I.e. inside) so my baby and I went elsewhere."
• "Unbelievable rude staff. Also first time in my life that I’ve been to a place where at 1pm was told children are not allowed in but dogs seem to be welcome."
• "Decent beer range and the menu looks OK, but we were asked to move our bikes from their outside enclosure."
• "Filthy disgusting toilet area."
• "Very dirty glasses on the table."
• "when paying a premium price for drinks I don't expect to hear members of staff swearing."

Special Needs & Preferences

Pros:

• "A couple of our party were coeliac and were pleasantly surprised at how well they were catered for."
• "I especially appreciated the tasty vegan options available!"
• "Knowledgeable and helpful staff who also check about any allergies."
• "Dogs are welcome in the downstairs pub area but not upstairs in the restaurant."
• "Plenty of choices on the childrens menu."
• "Quality seasonal food for all palates, numerous vegetarian options."
• "Hand drawn beers are always kept in good condition."