ASK Italian Reviews Summary

Service

Pros:

• "Service was fast and the food was amazing and hot."
• "The service was good and the staff very friendly and welcoming."
• "The staff took care of us (Inc a baby) superbly and were super friendly."
• "The service was excellent - I would definitely return."
• "Great service all round 👌."
• "Kids were served first and very quickly which was hugely appreciated."
• "Service was really good. The person who served us remembered everything, it came out quite quick."

Cons:

• "Nobody came and checked back on us to see how the food was or to offer us another drink."
• "We were waiting for food for an hour and it came cold."
• "Terrible service. Not enough staff working."
• "Staff ignored us consequently."
• "Staff were extremely rude when I asked how long it would take until the main courses arrived."
• "Took a long time to get the bill but it wasn't a problem."
• "Awful meal - waited 15 mins for menus, 40 mins for drinks to come."

Food Quality

Pros:

• "I ordered a steak to be delivered to my house and it was one of the best steaks I have had."
• "The food is always wonderfully made, they have a great range of choices and are always lovely to us when we come."
• "It is definitely the nicest pizza i have had in a very long time."
• "The food quality was authentic and good."
• "The food was great."
• "Very delicious food, the lasagna was very rich in flavour and tasted amazing."
• "The pizzas are also very tasty with thin crispy crust."

Cons:

• "The food it's made from half products and most of the time they changed the date on the box...I wouldn't go there even for free, also the treats kitchens employees unacceptable."
• "The standard food is slightly lacking in my opinion."
• "Main course tasteless."
• "Starters were cold, main courses were bland…pizza tasted of syrup, terrible!"
• "Two of the meals ordered were very lacking in flavour and quality."
• "The food was pretty tasteless, and definitely not italian."
• "The seafood pasta had no real seafood in it, just a lot of empty shells."

Atmosphere

Pros:

• "Eating here was very pleasant. The atmosphere was amazing."
• "Amazing experience, delicious food and a very charismatic pair of staff."
• "Ask in Brighton are brilliant. Great for families."
• "Love that it's smaller rooms instead of a big open plan dining area, makes it perfect for a date night!"
• "Really gorgeous building nicely styled."
• "Inside the restaurant was clean and modern with a great atmosphere."
• "Cozy and well designed interior."

Cons:

• "A very large amount of items on the menu were not available on a Saturday night."
• "Had an alarmingly terrible experience while trying to get a walk-in table for 4 on a Saturday evening."
• "Zero atmosphere."
• "The atmosphere wasn't very Italian."
• "Good food but sadly, not a good atmosphere."
• "Service was slow and zero atmosphere."
• "It was very loud during our meal, because of some children."

Customer Service

Pros:

• "He is so personable and lovely, nothing is too much trouble and just makes the experience that bit better."
• "The staff were so friendly and the place was so clean!"
• "I am very pleased with the service."
• "The staff here are brilliant and so friendly."
• "The customer service was very good."
• "Absolutely first class service from Jaz & Marie."
• "Fantastic food and superb service, will definitely be back!"

Cons:

• "The only things I can fault the restaurant on are: they did not have a table for nine so our group had to split into two different tables, and that the prices of drinks were quite high."
• "When paying the bill the waitress asked “do you really not want to leave a tip?”"
• "Sadly missing a lot of ingredients meaning dishes not being served as described on menu."
• "Staff clearly need some training on manners, etiquette and policies for serving alcohol."
• "After we paid the waiter knocked a whole glass of water in my lap."
• "Rude waiter, appalling customer service."
• "Awful waitresses. They would talk and mimic about us behind our backs."