Polpo Chelsea Reviews Summary

Food Quality

Pros:

• "The food was delicious and felt almost authentic."
• "Simple but flavourful pasta dishes, the baby octopus was fun to eat, meatballs were delectable."
• "The flavours and combinations of food were delicious."
• "Delicious small plates, along some amazing pasta and pizza options."
• "The food was incredible and all the staff were SO warm and lovely."
• "The food here is consistently delicious - even the bread tastes special."
• "Food was delicious."

Cons:

• "Not value for money at all."
• "Really bland and mediocre food."
• "The service is super casual and the food not so good."
• "The prawn and fennel which was a bit slippery and had too much mayonnaise for my taste."
• "Food was tasteless and the portions are half of a kids portion."
• "The spaghetti was undercooked and salty."
• "The food... OMG!!!!! I have never eaten anything so disgusting in my life."

Service

Pros:

• "As always. Such an amazing atmosphere and food was top!!!!"
• "Really professional and good service, all stuff was kind and helpful with choosing menu's."
• "The staff have taken excellent care of us whenever we have visited."
• "The staff were friendly and engaging, the service quick and efficient with a full service."
• "Otherwise, the service was perfect, fast and the waiters friendly."
• "The servers worked hard and effectively in a pleasant way."
• "Welcoming, smiley, friendly staff."

Cons:

• "The service wasn’t the best at time (13.5% service charge was a bit questionable)."
• "Service utterly shambolic with staff bringing wrong items, confusing tables and producing wrong bills."
• "The waitress was a woman, so rude, very bad service."
• "Absolutely appalling service. Some of the staff had a horrible attitude."
• "Customer service wasn't great,.. We have been seat from a nice guy and after 15 min we never received the menus."
• "Service charge was added at 15%."
• "The service was rude and unfriendly from a over worked server!"

Atmosphere & Location

Pros:

• "Weekend in London popped to Saatchi gallery early Sunday morning and lunch here. Food service ambiance fabulous loved it."
• "In a beautiful spot near the Saatchi Gallery."
• "The setting of Polpo in Duke of York Square, Chelsea is extremely good with plenty of outdoor seating."
• "A stalwart in Duke of York Square."
• "Décor is beautiful."
• "Fabulous spot in the centre of Chelsea and perfect location for shopping and the Saatchi Gallery."
• "Very convenient place if you happen to be in the Sloane Square or King's Road area."

Cons:

• "We were kicked out by the owner just because we gave a snack and small potions of fruits to our 1 year old child."
• "Got kicked out of the restaurant by the owner."
• "What an arrogant manager. Greeted so rude and kept us waiting for no reason."
• "Upon arrival they cancelled me saying they were overbooked."
• "As someone has said in another review; if you want to consistently be ignored and experience really bad service combined with over priced small portions of food please go here."
• "Never again the Chelsea branch !"
• "The owner was very rude to us saying 'I’m not providing you a picnic table. I canceled your order.'"

Value & Pricing

Pros:

• "Prices are very reasonable."
• "Fantastic and really well priced restaurant."
• "Beautiful and cheap food."
• "Very affordable for London as well."
• "Decent for the price I suppose."
• "You definitely do get what you pay for here, and whilst it's not extortionately expensive, it is great value for a lovely dining experience."
• "Small portions, but priced accordingly."

Cons:

• "Price looked reasonable for the area until we saw portion size!"
• "Portions are tiny so to be full you need to order a lot and spend a fortune."
• "Was nice but my God the portion sizes are a little stingy."
• "Too expensive for what its worth: we paid 15£ for 5 bits of calamari."
• "The price is high, however, which will be off putting for some."
• "We had a tiny portion of tiramisu for £9!"
• "Food portions are minuscule and overpriced even by London standards."