Spaccanapoli - Italian Restaurant & Pizzeria Reviews Summary

Food Quality

Pros:

• "Food was delicious and staff was so kind and helpful."
• "Wow!!! What a fantastic Italian restaurant. Food? delicious!!! Service? excellent!!! Value? And some.....2 courses and a drink for 2 people just over £40.00."
• "The food was wonderful."
• "Everything was absolutely amazing."
• "I highly recommend to try this amazing restaurant at least once! They make the most amazing Tiramisu I have ever tasted and all the other dishes are simple AMAZING!"
• "It's the best seafood dish I've had in the UK."
• "The highlight of my visit was undoubtedly the Penne Arabiatta."

Cons:

• "The mozzarella on top was clearly some 'other' cheese and nothing remarkable."
• "The pasta was served cold."
• "The dough consistency was nothing similar to what you get in Naples and also compared to other Neapolitan pizzeria in London it was really poor."
• "Pizza very doughy, base uncooked properly."
• "Mushrooms were not fresh! But from a tin."
• "The chips were absolutely disgusting, old and stale full of oil, not fresh at all."
• "The salad was probably not worth the £9.9 considering the tasteless mozzarella and tomatoes."

Service

Pros:

• "Very welcoming, helpful and friendly!"
• "Service was friendly and the waiter always knew when you needed something."
• "Our waitress Zaneita was really lovely and friendly! Laughing at our silly jokes."
• "The staff are as friendly as the quality of the food they have to offer!"
• "The Staff are extremely helpful, attentive and discreet."
• "Also, the service was good and friendly."
• "Great service with friendly staff who were attentive and helpful but still left us alone when our group was chatting in full flow allowing us to enjoy the evening."

Cons:

• "However, the staff aren’t engaging with the customers, they just stand and take the order like other fast food joints."
• "Called the manager, he had no idea what To say and didn’t sympathise at all."
• "Tho, only two other tables were taken, it took them more 15 minutes to get our order."
• "The waiters are very ignorant, I entered the restaurant and waited for them to come so I could order, but they were talking to others (Friends) and ignoring the people who were waiting."
• "Maybe staff was new and a bit stressed or overwhelmed."
• "Service is just ok, could improve."
• "Very disappointed with service from staff especially man very arrogant towards me & my family."

Atmosphere

Pros:

• "A beautiful, quaint small italian restaurant."
• "The restaurant is always immaculately clean and the food is excellent."
• "Nestled in the heart of Colindale, Spaccanapoli Italian Restaurant is a hidden gem that offers a captivating journey into the heart of authentic Italian cuisine."
• "The ambience is simple, clean and gives a vibe of family run business."
• "What a beautiful warm place to hang out and eat Italian!"
• "The moment you step into Spaccanapoli, you are greeted by a rustic, cosy atmosphere reminiscent of a traditional Italian trattoria."
• "The restaurant's atmosphere is relaxed and welcoming, making it an ideal destination for a casual Italian meal."

Cons:

• "Slightly disappointed this is not open at lunchtime but it opens at 5pm."
• "Very small restaurant, so book a table to avoid disappointment."
• "We would expect a consistent quality if going to eat somewhere."
• "Unfortunately, you never know when."
• "I would rather drive a mile down the road to get some decent food."
• "The quality of food from this place is horrendous."
• "We ordered from this restaurant through Uber eats and we got an estimate time of 25 minutes. When we got close to the estimate time, it started increasing and we ended up waiting more than 2 hours for our food without being able to cancel and get a refund."

Value

Pros:

• "Very affordable for what you get (most pizzas around £8-11)."
• "I can't believe how good value this place is!"
• "Excellent quality - price ratio."
• "It was very good value for money, the staff were excellent and very friendly and the food was superb."
• "Overall a great VFM."
• "The best place to have an Italian experience of food and drinks. It's all made with passion and heart so don't wait to try it!"
• "Great food and service, outstanding ingredients, proper Italian food served accompanied from great customer service; all this come with incredible good prices for the quality you get."

Cons:

• "Sadly since lockdown not so good last orders have been takeaways but each time, cold and below standard especially for what they charge."
• "Food was nice the first time I went. The second time we had lunch menu which was meant to be £8.50 but there were hidden cover charges per person."
• "The good reviews must be for pizza! I had bresaola and rocket salad take away Saturday and I got 6 invisible slices of bresaola for 8 pounds, a rip off."
• "The review has nothing to do with the quality of the food, we have been to this place many times and it's great. The issue is with the delivery: pizza arrived super cold and we live quite close."
• "Just ordered now again and I am very disappointed, salssicia very bitter, less pepperoni with funny taste my kids didn't enjoy at all."
• "Pizza was wet in the middle, dry edges."
• "The pizza was cold and not cooked properly. The pasta hardly had any sauce and tasted awful."