Nando's Rugby Reviews Summary

Service

Pros:

• "Staff always very friendly."
• "Quick and efficient. Usually order on phone from car in car park, wait about 5 mins and then head in and it's usually ready to grab."
• "The 4 of us were seated straight away and the food was brought out quickly."
• "Excellent experience. We went for lunch on a Saturday but still received speedy service."
• "Great customer service and great food as usual."
• "Service was brilliant! Everyone was on point and went the extra mile."
• "Staff were helpful and friendly as you'd expect."

Cons:

• "Service not great. Staff didn't want to serve anyone waiting for seats."
• "Waited over 30mins for food, tables around us that ordered after got their food before us."
• "The service was dreadful, I had to go up and ask for a glass after my food had arrived for my refillable drink."
• "Service was terrible, starters came out followed by mains, but mains came as we were eating our starters!!"
• "Sadly we had very poor service and a very long wait which was not expected for Nandos."
• "Service not great! One of the dishes didn't come until we started to question them."
• "Staff were very rude and didn't want to take our order manually as we had issues with ordering at the table via App."

Food Quality

Pros:

• "Good food, lovely service just wish there was table service and slightly bigger portion sizes."
• "Food is always served quickly and piping hot."
• "Food was cooked to perfection."
• "Great food, great service, and managed to fit our large group of 15 with ease, as we had called ahead."
• "The food was good and loved the variety of salads, and the new mango and lime flavour."
• "Food tasty and well presented as expected for Nandos."
• "Fresh delicious food, fast service."

Cons:

• "Chicken way to big for the bun couldn't eat it and chicken was slimey and stunk."
• "Very disappointed, I purchased 2 pots of spiced rice along with other items and each pot had one spoon of rice in at nearly 4 pounds each i won't be coming back again."
• "Food was okay, however i have had food poisoning all night and day today!"
• "Dissatisfied with the food here. Wrong order, semi cold chicken & burnt, hard sweetcorn."
• "The brocoli was overcooked and tasted like mush, the corn was slightly mouldy at the top and the chicken burger was completely dry."
• "Food took nearly an hour and was just left under the hotplate. So it was pretty rubbish, everything dried out, halloumi was like a rubber ball."
• "Chicken was to dry to eat, garlic bread stone cold."

Management and Staff

Pros:

• "Just a massive thanks to Tina, the Manager today who helped us with the Gluten Free menu."
• "Massive thanks to Char - my vote for employee of the month!"
• "The staff guided us to right table and explained the whole process."
• "The lady who served us (maybe the manager) was amazing ..... if she isn't the manager...she should be !!"
• "Our dinner came late due to technical issues but the manager Dan came over to apologise and made up for the inconvenience."
• "Staff at this Nando's take care of customers exceptionally."
• "Management is so good. They welcome you with a smile."

Cons:

• "Bring back the old manager (Ross) he was superb. Look at the disability Act Nandos then educate your staff please!!"
• "Absolutely disgusted by the attitude, I am exempt from wearing a mask for medical reasons but because I'd forgotten my lanyard at home I was refused entry."
• "Probably one of the worst meals I've ever had and I've been to Skegness."
• "Complained to the management who weren’t interested at all."
• "I've been to a few Nando's in my time and I have to say the one in Rugby is by far the POOREST customer service that I have experienced!"
• "Staff were on their phones and not once was I asked how my meal was."
• "Nandos Rugby has been going downhill for sometime now."

Ambience and Location

Pros:

• "Great place to eat with your mates and your family. Delicious food, great variety and extremely friendly staff."
• "Location is great and there's plenty of car parking as its on a retail park."
• "Very busy friendly place atmosphere was good."
• "We love the place. Friendly atmosphere, always good music."
• "Love this nandos, better than average staff, I can always get a table, free parking, right next to retail shops, a tesco, gym... The food here is always great."
• "Really lovely restaurant, food was great, fast efficient service, clean tables."
• "Brilliant new restaurant. The service was friendly and professional."

Cons:

• "The seats are really low at this branch too, it was difficult to eat."
• "Mediocre. Don't understand why they close off half the restaurant and squash people onto little tables in very close proximity of other diners."
• "Food was pretty good but our meal was ruined after being harassed and threatened directly outside the front door while trying to leave by someone that seemed mentally ill for 15 mins while the staff just watched from the windows."
• "Sadly, it mainly tasted of SALT. Overwhelmingly."
• "The corn on the cob was amazing, though! lol Big shame."
• "The toilets being dirty."
• "Toilets didn't have toilet paper nor soap and sinks were blocked."

Ordering and Accessibility

Pros:

• "Could order by QR code, app or at counter."
• "It’s very easy as order can be placed and paid online."
• "I use Nandos app to order food, it didn't take long to receive order."
• "They have a QR code on the tables to scan, order and pay for food through your phone which makes things easier I think."
• "there is a very nice range of food there. the restaurant is very easy to navigate and the plan is very clear. the disabled access is very good as there are no steps and there is space for wheelchairs to move around the restaurant."
• "Service is professional."
• "Considering they are having to operate in such difficult circumstances, it was a great dining experience."

Cons:

• "Not only did their website remove my money but not place my order."
• "Had to wait 25mins for a table even though there were empty tables and then a further 25 mins before food was cooked was a little disappointing."
• "Install the Nando's app and register an account before you go here. You have to order on the app, which is fiddly and time consuming."
• "Very disappointed. Buggy app didn’t work, it deducted the money but didn’t send the order to the kitchen."
• "If you have a child with a disability, there was no empathy at all."
• "You cannot book a table for the SAME DAY as the manager has told me that they are only allowed to book 2 tables per hour on a weekend and the rest of the tables are Queue and Wait."
• "The rewards thing never works on the machine. I don't know why do they even have the rewards program if the machine to add the rewards never works in the rugby nandos."