The Folly Reviews Summary

Food Quality

Pros:

• "Food was great, large portions, hot and super tasty!"
• "The food was amazing it has been upgraded, better menus money wise it costs a bit more but worth it and they do have deals on so check it out."
• "The meal was delicious. The nachos, the fries, the chicken wings.... Everything was really tasty."
• "The food was amazing I was very impressed and well fed as was all my guests empty plates all round."
• "Food has always been good."
• "Food is reasonable for the price."
• "The food came out hot and cooked well."

Cons:

• "Unfortunately it was disappointing, frozen food heated up, smash for mash, veg was raw, chicken breast portions obviously frozen packs beef was gristle n chewy...."
• "The food was SHOCKING and not in a good way."
• "Blend and definitely not appetising looking plates."
• "The peas were still frozen."
• "Food was a little underwhelming and the decor appeared very 'tired' and in need of some TLC."
• "When the food came out the fries were cold and the rest of the food just about warm."
• "For the duration of our visit the tables surrounding ours where full of dirty plates and glasses."

Staff and Service

Pros:

• "However all staff were friendly and pleasant."
• "Friendly attentive staff and a welcoming atmosphere."
• "Staff were polite plus check in at the door and all the relevant requirements which was good to see."
• "Given me faith in The Folly seeing the General Manager And his Assistant work so smoothly together and making the effort to still interact with the customers."
• "The lady serving was lovely though, great customer services on her end."
• "Service was prompt and very efficient, and we were served at the bar by a lovely lady named Emma who was extremely friendly and helpful."
• "Rachel behind the bar was so understanding, she told us not to worry, and it’s perfectly normal and gave our children toys to play with to help make them happy."

Cons:

• "The service was dreadfully inattentive. Busy watching sport."
• "The poor waiter looked really stressed."
• "Very rude managers. Normally cheap and cheerful but should they provide faulty wine glasses which break in your mouth, they refuse to take any responsibility and no apology."
• "the general cleanliness of the venue was shocking."
• "There was only 1 person serving at the bar which wasn't ideal because it was a long time to get served at the bar."
• "Very slow service. Needed reminding about side dishes ordered with mains."
• "Poor service believe manager brought the food to our table not seeming very happy in her job."

Cleanliness and Atmosphere

Pros:

• "Nice pub clean and tidy."
• "Very clean and covid friendly."
• "Spotlessly clean!"
• "Plenty of room inside and out, comfy seats, darts, pool and lots of deals and offers."
• "The folly is a welcoming and wholesome little corner of Andover with a beautiful and homely decor."
• "Friendly helpful staff, lovely beer garden with a good menu, the food was nicely presented and very good, thank you we enjoyed our evening with you."
• "Absolutely love this pub, lovely location and is nice to visit in the summer."

Cons:

• "Sorry to say but there was food dropped and left under tables and chairs and empty plates and glasses on most tables."
• "Very busy but dated decor. Needs a spruce up."
• "As we walked from the car park the stench of stale cooking fat hit us."
• "Dirty toilets, actually disgusting toilets!"
• "The carpet was sticky with the hard floor. The loo had a nasty smell and the floor was sticky as well."
• "Toilets are vile."
• "The table was sticky as hell to the point I was just embarrassed."