Address: The Havens, Ransomes Industrial Estate, Ipswich IP3 9SJ, United Kingdom
Phone: +441473325971
Rating: 4.4
based on 109 reviews.
Staff and Service
Pros:
"Most staff are incredibly helpful and nice and deserve 5 stars."
"Kelly was very helpful .. took my number .. got a call back a week later to say they found it in the restaurant .. I collected it today when I took my son back for checkup .. very kind and helpful staff …"
"Luke, the Membership Consultant who dealt with me was incredible. He is so passionate about what he does, his energy is infectious, and he is a true ambassador for the club."
"The staff and PTs are friendly, professional and welcoming."
"The gym trainers are incredibly helpful, knowledgeable and thorough when putting together/reviewing training programmes etc."
"The receptionist was great with directing me as it was my first time at the club."
"Very welcoming experience with Kate, who showed me around, answered questions and was very warm and easy to get on with."
Cons:
"The restaurant manager seems to have an attitude problem and is unable to use basic pleasantries like please and thank you."
"For customer service you not even try to understand or help in any way."
"Unfortunately they have made the mistake of promoting a rude, snappy and sarcastic staff member to management."
"Staff seem a tad miserable but helpful."
"Some of the staff are lovely but there's some downright arrogant people employed there too. No passion for fitness whatsoever."
"The worst customer service we have."
"Club doesn't really seem to care for members."
Facilities and Equipment
Pros:
"It's really good sport centre for family and individuals it has everything."
"Great gym and pools, friendly and helpful staff."
"The variety of fitness classes and equipment caters to all levels of fitness enthusiasts."
"The facilities provided are high quality with a lot of different clases and personal training being offered."
"The facilities are state-of-the-art, always clean, and well-maintained."
"A very good gym with everything in one location. There are 2 swimming pools, indoor and outdoor, several tennis courts, a well equipped gym as well as well as squash courts."
"So many great classes, the gym is fantastic and lovely indoor and outdoor pool."
Cons:
"The place is overrun with youngsters and screaming kids. The showers and steam room are filthy, maintenance issues are just left and despite complaining numerous times nothing is ever done!"
"App can crash a lot."
"The gym is very outdated, although they might seem friendly they will not help you with what you actually, I have been trying to cancel my membership before cool off period for about a month now and whenever I contact them they lie and say that they will transfer me to the sales team but never do,"
"outdated nowhere near to other lloyd clubs, all that was re furnished was the canteen/restaurant area, gym has old benches, most of the times not enough clips to hold the weights, swimming pool outdated bit more of a pensioners benidorm type!!"
"Changing rooms dated, 'spa' area right next to pool (not separated), pool vibes more 'public pool' (no wow factor) and showers/dryers etc broken regularly."
"Massively overpriced facilities frequently unavailable or poorly maintained."
"The gym equipment is old and battered."
Value and Membership
Pros:
"Ive been a member for 3 months using the gym i cannot find fault staff are brilliant nothing is too much trouble the whole place is full of smiling people it makes me feel good just being here i highly recommend it well worth what i pay."
"We recently joined David Lloyd as a family and could not recommend the club enough."
"David Lloyd Leisure Club has exceeded all my expectations."
"It is more expensive than many gyms but the level of service and the quality of the gym matches the cost."
"All in all, really happy with my membership, really appreciate the care that the team take to make sure we're safe, and highly recommend it!"
"I have been looking for a facility that has an atmosphere just like this and I am extremely happy."
"Recently joined David Lloyd as a family - There are great children's facilities to help us get the most out of fitness and family time as a working family - Big thanks to Luke who helped us get started and as always extremely helpful and knowledgeable."
Cons:
"Membership is quite expensive."
"Overpriced and not a pleasant or relaxing place to visit any longer - it's gone downhill very quickly and needs a change of management!"
"The only thing that was really bad is the astronomical prices for membership and day pass."
"Not impressed. For the price tag of £129 per month for a membership which you cannot cancel unless you pay out he rest this is a bit of a joke."
"I signed up last month and agreed a monthly price. This week was my first direct debit and the price has increased 10% (extra £120 a year)."
"I have been a member for over 6 years and had a good experience over this time BUT leaving them is a massive Con- 3 months notice for a member of 6 years."
"Also they will put the price up with even a cutesy email to inform you. This is in January not when your membership renews yearly."