The George Vaults Reviews Summary

Atmosphere & Ambience

Pros:

• "My experience at the George Vaults is something that I want to suggest to those who decide to spend a day in this lovely town not far from London."
• "The garden is absolutely gorgeous and it had an amazing, homy, atmosphere."
• "A real cross between a lively high street bar and an up town classy restaurant."
• "Love the idea of a beer garden with outside serving stations and function venue to hire out."
• "Great vibes great music."
• "What a great experience! We hired the amazing and stunning function room downstairs."
• "Beautiful atmosphere in a cosy and intimate setting."
• "The new marquee is a great added bonus, provides plenty of additional seating 'outside'."

Cons:

• "In the evening there is violence, bad crowds, often there are fights."
• "Music far too loud."
• "Don’t book a table at the back of venue of an evening."
• "The prices for drinks were as expensive as a London bar."
• "Overcooked beef, undercooked vegetables roast potatoes were not crispy!"

Service

Pros:

• "Was booked into the vaults room at 1pm, arrived early and was escorted to the nice, warm, relaxing marquee."
• "Staff polite and attentive."
• "The staff are welcoming and the atmosphere is relaxing."
• "I had the warmest welcome from Gail the hostess who was extremely accommodating and attentive."
• "Very attentive waitresses and waiters."
• "The ladies that took care of us that day were so friendly, kind and warm."

Cons:

• "Unwelcoming staff and not one of them managed a smile the whole time."
• "Service however is poor, they do table service but never come around despite the many staff."
• "Service wasn't great a lot of waiting whilst staff were chatting."
• "Service was very confusing."
• "Waited for our breakfast meals for over 40 minutes, my traditional breakfast meal was stone cold."

Food Quality

Pros:

• "The dish was well-presented and delicious!"
• "Food was out of this world, smelt great, tasted amazing."
• "Forget the tourist theming and the lounge area... the food is excellent: presented beautifully, full of interesting flavours and prepared with care."
• "Carnitas wrap, halloumi fries, crispy squid & prawn on toast are definitely worth a taste."
• "Had a lovely meal, food was amazing and service was very good, value for money."
• "Food was good."
• "The full English breakfast and vegan breakfast were both excellent."

Cons:

• "The tofu wrap was tasteless. Please add more flavour and a bit of salt."
• "This place has gone drastically downhill... I got food poisoning!"
• "After some honestly fantastic starters we ended up waiting an hour for mains that... had arrived stone cold."
• "The mains were average."
• "Puddings were a mixed bag."

Accessibility

Pros:

• "Great place to eat drink and be sociable. Delighted to see they offer breakfast menus, very good value too."
• "Child friendly with disabled and baby change facilities."

Cons:

• "Bit difficult for wheelchair access at main entrance and to get to garden would need to access down side of building."
• "The toilets were downstairs; there may have been a more accessible one on the ground floor but I didn't check."
• "A couple of fairly high steps to the entrance from the High St but we were able to get the baby buggy in/out easily."

Entertainment & Events

Pros:

• "Loads of nice seats, heaters above you when it's cold, personal DJ and table service."
• "Thank you Carla and team for making our wedding day so special last Friday."
• "The DJ hit all the right spots with the choice of music."
• "A very good live music!"
• "The singer was also very good and added to the romantic evening."

Cons:

• "The party was paid until 1am and the dj stopped early at around 12:50am."

Policies & Management

Pros:

• "All the best for places like this in tricky times."
• "They boast to have the best service."

Cons:

• "The rules are not consistent and it’s if the face fits…"
• "Well what a difference the night you choose to go to this place makes. On a Saturday night the door staff become a cunch of bunts."
• "Their ridiculous NEW 'No Trainers' rule is clearly ruining their business."
• "Attended a wedding in the vault, there was nothing sectioned off in the garden when we arrived so no where to sit."
• "Also if you move any chairs around you'll be kicked out."
• "Poor experience. Didn’t get through the door because of being a middle-class trainer wearer."
• "Shambles of an establishment, always turn down young groups."
• "Tried to book to come for drinks for our anniversary... Showed up at 8:30 and was turned away for wrong attire."

Cleanliness & Safety

Pros:

• "Very clean and tidy place to dine and relax."
• "The toilets were also very clean."
• "Clean and well kept, well heated outdoor area."

Cons:

• "As a group of young girls there a member of management snatched personal belongings off a member of the group and refused to give it back."
• "The state of the ladies toilets... mess was worse and worse so you could barely get in."
• "Sadly, last two times we visited the toilets have been dirty."
• "Used glasses and bottles are left on the stairs, where they could easily be knocked over."
• "It feels unsafe due to violence and bad crowds."