Oaks Estate Agents Reviews Summary

Customer Service

Pros:

• "Very responsive and talked me through the whole process throughout."
• "Steven Camera would keep me an update on a weekly basis."
• "Professional, caring, accountable, friendly, get the stuff done, just to mention a few of Oaks qualities."
• "Your regular contact, professionalism and efficiency made the process easy for us."
• "Steven at Oaks was always available, professional and always got back to me on the same day."
• "She showed us around and helped us understand the market, contracts, and any technical issues we weren't sure about."
• "Tori Campbell was helpful and continued to contact us throughout the process."

Cons:

• "They don’t care about anything that you report, they say it’s the landlords holding back and when you speak with the landlords they say they haven’t been informed!!"
• "They don't care about what happens to you in the property, when you report any damage, all you hear from them especially Alex is we will sort it out and that's it."
• "The communication was sketchy at best with irregular feedback."
• "Cannot express how bad service I have been receiving from them. Up until you actually rent the property, they are ok, afterwards they just want their commission."
• "I am very disappointed at their service. Specifically one of their managers called Alex Oteh at Streatham branch Oaks Estates agent."
• "I received no personal messages of congratulations or thanks for my business from the Oaks."
• "Arranged a viewing several days in advance and confirmed the viewing a few hours beforehand. The agent didn't turn up and made no attempt to contact us."

Professionalism

Pros:

• "Oaks were professional, polite, clearly knew what they were doing and kept the process moving as quickly as possible."
• "Steve and Jasmine were friendly, extremely professional and knowledgeable."
• "Professional, friendly service throughout - managed my expectations brilliantly and always felt in good hands as they communicate well."
• "The service we received was transparent, professional and responsive."
• "The service has always been polite, professional and most importantly honest."
• "Excellent local agent, friendly and knowledgeable staff and easy to deal with."
• "They were both incredibly knowledgeable and professional throughout the whole process."

Cons:

• "The director of the company made all sorts of promises to guarantee his commission, but they were in fact lies."
• "I was not impressed with Oaks from the moment the house was marketed."
• "Poor services, poor customer service the staff dont know what they are doing."
• "Working with Oaks has cost me an awful lot of money, I feel completely screwed over by them."
• "Absolutely disgusted with this company. They sent me an unsolicited request to market my property, but they were such cheapskates they didn't even put a postage stamp on the envelope."
• "Worst Agency ever!"
• "All the way through the marketing of the property I was concerned at the lack of any firm interest or offers."

Communication

Pros:

• "They were consistently communicative and helpful."
• "Communication throughout the selling process was honest, regular and consistent."
• "They were communicative when you needed them to be, picked up the phone when I needed answers."
• "Frequency and ease of communication was excellent throughout."
• "They were clear and informative."
• "The team were always responsive and helpful throughout the process."
• "Gabriel seemed really on top of things, liaising between me, the vendors and the lawyers to make sure things progressed as they should be."

Cons:

• "Now over 1 week without washing machine and no information on when it will be fixed!!"
• "One of the negotiators had the audacity to contact me a week after sale, via txt to ask a trivial question on behalf of the new owner."

Recommendation

Pros:

• "I'd highly recommend them!"
• "Highly Recommended working with Tori."
• "Couldn’t recommend Jake and Oaks Estate Agents enough!"
• "Consistently good, would recommend!"
• "Would 100% recommend to friends."
• "Would highly recommend using Oaks estate agents."
• "We would highly recommend them to anyone buying/selling in the area."

Cons:

• "I would never recommend them to anyone. AVOID!"
• "STAY CLEAR OF THIS COMPANY BY ALL MEANS NECESSARY!!!"
• "Go there they are better..." referring to another agency.