Bat & Ball Reviews Summary

Customer Service

Pros:

• "Thank you Lorenzo for providing me and my family the best customer service going above and beyond!"
• "Had a great time at Bat and Ball! The staff were super accommodating and really helpful finding us a great table to watch the F1 Grand Prix."
• "The guy that served us, Pranav, provided an amazing service."
• "Staff inside are incredibly friendly and helpful."
• "The staff, always attentive and knowledgeable, adds to the welcoming atmosphere."
• "Great service from entrance till the end of my night."
• "The staff, always attentive and friendly, further enhance the experience."

Cons:

• "So we came as a group of colleagues and one of us has been escorted out by security without valid reason."
• "All staff up to the level of management were completely rude and unprofessional."
• "This place could be great! But the staff are so boring, unfriendly and we couldn’t work out why they work in a place where they need people."
• "The staff needs a proper training not only how to make cocktails but how to speak with the customers too!!"
• "Really rude treatment by staff at the door."
• "The staff working on table service were rude and unhelpful."
• "Staff made us feel unwelcomed and are very rude."

Food Quality

Pros:

• "The food was also nice we ordered some pizza, fries and drinks and ate and played."
• "The food was a lot better than expected."
• "The food portions were quite big and not over priced either."
• "The food was just so lush, prepared with love for sure!"
• "Food was very tasty and comes quick to our table, fresh and big portions."
• "Enjoyed the food. The ribs were exceptional."
• "Food tasted great (pizzas, ribs and wings)."

Cons:

• "While I loved the interior and excellent customer service, I wasn't excited about the food."
• "The food was near inedible, nachos seemed to be made of plastic."
• "Very disappointed with the food. The portion was small and tasteless."
• "Food was shocking 4 of us ordered a breakfast each we all had cold beans, missed off bacon, missed toast, eggs where black on the bottom and not fully cooked on top, hash browns cooked in dirty oil would never eat there again."
• "The food is probably the worst in the area, we had a portion of buffalo chicken wings - a terrible portion of wings I would have said!"
• "The fish wasn't fresh, and it had a funny smell, I couldn't eat it."
• "The food was basic and was overpriced for what we got."

Atmosphere & Entertainment

Pros:

• "The Karaoke room was fantastic and playing ping pong in the middle of the busy pub with flashing lights was such fun."
• "The atmosphere is always very good."
• "Very lively atmosphere inside and they have available tables most of the time."
• "One of the Best sports bars in East London. Multiple screens, Ping pong, awesome Music, Dance Floor, Darts, a VIP room."
• "Wonderful experience watching Belgium vs. Canada - great atmosphere."
• "Great concept, great atmosphere and great venue."
• "Brilliant service and atmosphere."

Cons:

• "The music was too loud for me."
• "Not one smile, not one laugh at some people playing. No atmosphere at all!"
• "The only drawback for me was the loud blaring music in the place which makes it hard if you want to concentrate on the game."
• "They let too many people in and the music is soooo loud it’s hard to have a conversation with anyone."
• "Also Air conditioning was not working in Karaoke room, so they replaced with a very noisy fan."
• "The place was too loud for us."
• "Music not too loud so you can have a good conversation and vibe to the beats."

Value for Money

Pros:

• "The food portions were quite big and not over priced either."
• "They have a fairly large selection of drinks at affordable prices."
• "Would definitely recommend and reasonably priced, for the amount of food we had."
• "Fairly priced pub with good food."

Cons:

• "Overall wouldn’t go back and a waste of £98 as all still hungry."
• "Overpriced for the food and drinks."
• "An excruciating amount of money was spent on overpriced drinks."
• "£16.50 for a cocktail and a pint of Guinness 🙃 way too expensive!"
• "Lastly, it's quite expensive for what it is."
• "Shame about the prices though.....eeek!"
• "For the £100 not worth it won’t be going back which is a shame as good atmosphere."