Black Horse Kingston Reviews Summary

Service

Pros:

• "The staff was lovely with big smile and fast service."
• "The staff went out of their way to make us feel at home and to make sure we had everything we needed."
• "Ryan and all the staff are always super helpful and make sure we have a great time."
• "Staff were so friendly and happy to go the extra mile."
• "They really took there time out to be so attentive and accommodating especially during these challenging times."
• "The service was great, too. Well done!"
• "Service from Ryan made the whole experience for us - very friendly, chatty, made us all laugh and was very attentive!"

Cons:

• "The service was painfully slow, it wasn't busy, they were training a new staff member, but clearly hadn't given her even a baser overview of drinks or service."
• "It was hard to get a hold of any member of staff, since we weren’t assigned any particular waiter and no one really cared about our table."
• "Bar staff seemed quite oblivious to the menu."
• "The problems are chronic understaffing at the bar... and slow food."
• "We asked a bar man if there was anywhere outside we could sit... He was very dismissive and more to the point very rude and patronising and said no."
• "Unfortunately the service was terrible and we had to go up to the bar to get someone to clear our tables and order dessert."
• "The Service was very poor overall."

Food Quality

Pros:

• "Food has stepped up a level since revising the menus not to long ago."
• "The food it's amazing (the roast is one of my top 10!) also I loved the mac n' cheese! Was delicious!"
• "Food is great. it would be nice to have a locals discount or loyalty card."
• "Food is also great with the vegan burger being my favorite."
• "Amazing food, very generous portions and great staff."
• "The food was delicious, we had their sunday roast & it did not disappoint."
• "Food was amazing."

Cons:

• "Pork had way too much fat on it, our whole table was in agreement."
• "The beef roast was very chewy, even can’t cut it. Beef was not roasted properly."
• "The food was very poor and very expensive for the size given."
• "The roast is supposed to come with parsnip... it did not."
• "The interior and service are lovely but the food is outrageous! I had beef pie made of instant gravy, bad puff pastry and something like beef from a can."
• "Ordered fish and chips on menu it states creamy mushy peas i got frozen peas boiled not worth 17£."
• "The food was the worst I've ever had."

Atmosphere & Decor

Pros:

• "The atmosphere was relaxed and the bar staff were super friendly."
• "Plush décor, smart and quite large."
• "It's a cozy and inviting space that combines the charm of a traditional pub with a touch of elegance."
• "Outdoor seating is ample and well maintained."
• "Great looking pub with excellent food, good selection of interesting beers and very friendly service."
• "Lovely looking pub, nice family atmosphere."
• "Very family friendly place with a great atmosphere."

Cons:

• "Not a very relaxing dining experience in my opinion."
• "This time the experience was different, it was really disappointing."
• "I’ve been coming here for far too long for what it is and can’t be bothered anymore so I won’t be returning."
• "They honestly seemed overwhelmed at having to serve 15 people!"
• "£4 for what seems like frozen Iceland chips is not ok."
• "Awful staff, awful place, awful selection."
• "Many draught beers unavailable because 'they haven’t delivered'."

Management & Staff

Pros:

• "A new changeover of hands has done wonders for the place! The portion sizes, value and taste has all gone up in my books."
• "Well done to the new management."
• "The new owners have certainly made some great changes."
• "The staff, were brilliant, so friendly, so helpful and vigilant."
• "All the staff are very welcoming and friendly."
• "They are so accommodating and friendly and nothing is too much trouble."
• "Always such helpful and friendly staff."

Cons:

• "This place had a lot of potential and most of the issues were down to customer service, a polite waitor/waitress can make a huge difference, we will not be visiting again (party of 12)."
• "Steve is openly having digs at his workers around customers, his workforce are walking on eggshells, super unprofessional."
• "Gone massively downhill....new management it would seem."
• "The manager was arguing with my DIL over the emails and was extremely rude."
• "Poor management is clearly letting them down."
• "The moral of the story is if you are pregnant don't go there. The whole venue left a sour taste in our mouth."
• "They clearly have staffing and kitchen issues going on which doesn't give me much hope for the new management advertised."