O'Neill's Kingston Upon Thames Reviews Summary

Food Quality

Pros:

• "The cheese and bacon burger is sensational."
• "Was pleasantly surprised at the tapas, which was very good."
• "Food was immaculate shared some pizzas between us and couldn't have been happier."
• "The buttermilk chicken with korean sticky bbq sauce is an absolute winner!!!"
• "The food was amazing, had the Steak and Guinness pie with mash and veg."
• "Food was absolutely delicious, juicy burger in a warm bun with tasty chips crispy on the outside & soft on the inside!"
• "I always go to O'Neils for fish n chips which has always been served fresh and delicious."

Cons:

• "Got the salt and pepper chicken wings. They were cremated but stuck together when separated they were barely cooked."
• "Food n drink highly priced, food quite cold when it arrived."
• "Never had a problem before but today was a complete mess! It took them more than 40 minutes to make a portion of pancakes."
• "Food was cold and my steak cold in the middle, too raw to eat."
• "The food was below average and the coleslaw that it comes with burger is just indescribable that was looking big pile of leftovers."
• "It's getting 2 stars as the staff was nice but we ordered a mix grill and a steak and all the meat wasn't cooked right, as well as tasting awful even the beer was served warm and flat the best part of the meal was the peas."
• "Unfortunately, the chips were a tad undercooked and could have done with a few more minutes in the oven."

Staff and Service

Pros:

• "The staff really took the time to make me feel valued and safe on a busy evening."
• "Staff: brilliant and super friendly."
• "Staff were all friendly and made you feel welcome."
• "Needed to find somewhere to watch the rugby on premier sports which not many places have. Needless to say staff were very welcoming."
• "The customer service was exceptional on my visit and the staff were extremely helpful."
• "The service from the ladies at the bar was friendly, warm and welcoming."
• "The staff is very attentive, especially with security in the evening when there's live music."

Cons:

• "She didn’t apologise and rolled her eyes."
• "I wouldn't recommend it at the moment. Grabbed the menu, upon starting to order, the waitress was informing me we don't have this we don't have that."
• "Door staff are terrible apart from one sweet man called revey."
• "Bouncers we’re very rude kicking me friend out for having chewing gum in his pocket."
• "I was offered jam instead...there was no offer whatsoever of any staff member to run to a local shop and get some butter for the customer."
• "A bouncer asked me to remove my hat... I was kicked out of the bar."
• "Asked to speak, to the manager who allows all of this happening in his place to explain what happened. He doesn't care, whatsoever."

Atmosphere and Amenities

Pros:

• "Great place with outdoor eating and sports on TV, Especially Irish sport."
• "Popped into O'Neills Kingston on a bank holiday afternoon. Quiet but the staff were friendly. Loads of large screens for sport."
• "The ambience here makes it a great place to spend an evening out."
• "Atmosphere was great, despite the rainy day, it was warm inside with gentle lighting that just creates such a lovely vibe."
• "Fantastic atmosphere! Always great and friendly service."
• "Good mix off people young, mature and older, brilliant atmosphere."
• "The place has good music at a decent volume level so you don't have to scream."

Cons:

• "The furniture and seating are a bit lack-luster too."
• "Full of wrongens. Night before St Patrick's and they're playing purple rain and they think they're an Irish bar."
• "The toilets are not so great and as rely on being connected, the WiFi and sockets can be hit and miss when come to working."
• "The ladies toilets were disgusting all blocked."
• "It can get WAY too packed and claustrophobic."
• "The music when band had finished was not good. Boring. Couldn't dance to it."
• "The loos aren't great, broken bits, floor, usually wet and smells."

Value for Money

Pros:

• "The portions are amazing & brilliant value for money!!"
• "Good selection of food, good selection of drinks and reasonably priced."
• "The drinks were all reasonably priced."
• "Good food, friendly staff, reasonably priced drinks."
• "Always served hot and fresh, not bad price."
• "Great, friendly staff (Dan) and the food deal with a pint for £8.50 is an absolute bargain."
• "£20 each for a Friday night out - meal and drinks! So good!"

Cons:

• "£12.50 for 3 /4 pint of beer and a glass of rose is business suicide those are restaurant prices."
• "Food n drink highly priced, food quite cold when it arrived."
• "Bank holiday Monday. Food and drink overly priced for what you get. Served by a blonde haired waitress who was so miserable it even depressed me!"
• "I don't remember O'Neill being quite so expensive....2 pints of Camden Hells nearly £11!"
• "We had already paid the rip off price of £5 each for a Peroni."
• "Kind of a bar, kind of a pub, servings are overpriced and small."
• "Now I have rashes all over my body and everything is itching."

Safety and Security

Pros:

• "Bathrooms were spotless and loved the added touch of the toiletries on the ladies'."
• "Excellence speedy table service even with the new Covid measures in place."
• "I must say security handled the drunk crowd well and dealt with incidents outside to a high standard."
• "I was very impressed here, the security was efficient and friendly."
• "Clean toilets too."
• "The staff is very attentive, especially with security in the evening when there's live music."
• "Staff were all so, so friendly and the drinks were also so well priced."

Cons:

• "I have never had to leave a venue because of safety issues in a reserved area, whilst spending this amount on drinks and being attacked in front of security who did nothing."
• "Seems a highly dangerous unsafe place where you could easily be stabbed."
• "Also a picture of a rat (Under Table) running around outside."
• "We were physically and verbally assaulted by members of the public... This was witnessed by the bouncer near our table who chose not to intervene."
• "Whilst I was there a security man looked over from the cubical next door and accused me of being sick."
• "Previously on the hottest day on record that year a friend was denied entry for wearing shorts."
• "Had an awful experience at this place last night... The security guy... asked whether or not she was disabled and when challenged on this comment told us that women are always pretending to be disabled to get what they want."