Address: Chester Rd, Northwich, CW8 2HB, United Kingdom
Phone: +441606882747
Rating: 4.5
based on 198 reviews.
Customer Service
Pros:
"The staff were welcoming and as attentive as they needed to be."
"Staff were super friendly and attentive."
"Very attentive and really care."
"Superb customer service from the minute we arrived."
"Staff were friendly, helpful and all 4 of us thoroughly enjoyed our meals and drinks."
"Service friendly and efficient."
"Efficient service by well-mannered, young, enthusiastic staff."
Cons:
"Clearly the manager was scared to approach us as he was seen sneaking around the entrance peeking in to the snug room."
"Nobody came to check if everything was ok with our meal."
"Disappointing customer service. CBBS - Can't Be Bothered Syndrome - very unhelpful."
"Understaffed as well and had to wait a long time to be served."
"Staff were helpful and attentive but never once asked us was everything ok?"
"Service wasn't too good. Had to ask for my drink twice after they forgot my drink."
"Sadly the poor service and food we received on our second visit means we will not be going back."
Food Quality
Pros:
"Great sunday lunch. Good sized portions. All delicious loads of meat."
"The food was absolutely delicious and great value for money."
"The food was delicious and the steak was cooked to perfection."
"The food was absolutely magnificent, the steak in ale pie was spectacular."
"The food was plentiful and really well cooked and presented."
"The Sunday roast, which was amazing! By far the best roast I've ever eaten!"
"The food was fresh and beautifully cooked and reasonably priced."
Cons:
"I ordered the Sunday roast the veg was cold the roast potatoes very very greasy."
"Food was lower quality than usual 'pub grub' dry inedible chicken for 3 of us."
"However food seemed to have been cooked in oil that seemed stale. Disappointed with the quality of the cooking."
"Food was awfull and very pricey, I had the butter bean and cauliflower curry it was tasteless and I left most of it."
"We ordered the paté for starters but when it came out it was two small triangles of what looked like store bought paté and it was really tasteless."
"Food was truly awful, roast dinners were utterly terrible, looked like it was thrown on the plate from another pub, veg was totally raw."
"The lasagne which is normally really nice was really burnt on one side."
Ambience & Cleanliness
Pros:
"Brilliant place, we (a couple) came in without booking but got seat straight away."
"Very impressive pub with extensive indoor and outdoor seating."
"The pub is huge, with a large beer garden and large car park."
"Lovely old building with lots of history.... Indoor or outdoor dining."
"The interior of the pub is warm, family friendly and welcoming, we visited in December and it was very festive in a subtle and tasteful way."
"A very warm and welcoming atmosphere and the staff are lovely."
"Loved it here the outdoor seating area is really good not overcrowded with a large selection of seating available, the food choice was superb."
Cons:
"The place looks dirty and untidy, toilets had rubbish everywhere and smell awful, outside is a mess."
"Its bad pub food made to sound great. The setting is beautiful the menu looks great but it does not deliver on its promises."
"Disgusted in the fact that the bar staff were quite happy to let a local worker sit on a chair wearing his heavily oiled. Smelly and dirty overalls."
"The place looks dirty and untidy, toilets had rubbish everywhere and smell awful."
"My husband had the steak and ale pie it was awful usually when you cut a steak pie its usually juicy and the gravy runs out this was dry and the sides of the slice were dry and crusty."
"Very dissatisfied beautiful pub and surrounding but a very unfriendly rude gentleman greeter, made to feel very unwelcome and very uncomfortable."