National Justice Museum Reviews Summary

Value for Money

Pros:

• "Well worth £10 of anyone's money!"
• "Fantastic value for money."
• "Grwat experience all for £7.50."
• "Wow what a place, an experience and not over priced either."
• "Great value if you book a joint family ticket with the city of caves."
• "WELL WORTH THE MONEY/TIME."
• "Would 100% recommend a visit here!"

Cons:

• "The alcohol was really expensive and food wasn't great."
• "First impression was that it was expensive... perhaps I'm just used to wondering round free Museums?!"
• "Still as interesting, not sure it’s worth the money anymore."
• "It is quite expensive."
• "The history around this museum is very interesting, however the entrance is a bit expensive."
• "All I can say is what a complete waste of £450 so don't waste ur money didn't hear a single murmur or see anything."
• "The history around this museum is very interesting, however the entrance is a bit expensive."

Staff and Service

Pros:

• "Everyone is so welcoming, and the exhibits are great."
• "Despite one of the lifts being broken, staff were incredibly attentive."
• "The workers are so knowledgeable and fun!"
• "The staff there were wonderfully friendly, and the actors were absolutely great and made the experience very immersive and interactive."
• "Staff were incredibly attentive and talked me through the best routes that I could take, checked in regularly and made our experience enriching, inclusive and welcoming."
• "More helpful staff you couldn't want for especially as a disabled, specifically blind visitor to museum, they were helpful and knowledgeable throughout our time."
• "The staff are great and often available when you're exploring away to tell you about the history behind it all."

Cons:

• "Would've been a solid 5☆ review if it hadn't been for the exceptionally rude lady working in the canteen."
• "As for the cafe I did not like it in there was made to feel very uncomfortable did not want to stay longer than I had to."
• "While the performing actors/actresses were very professional, helpful, and inspiring, the same can't be said about the cold attitude of the staff at the ticketing booth unfortunately."
• "Needless to say we left to find food elsewhere."
• "Shame about one very rude member of staff but she was like it to everyone so at least it wasn't personal!!"

Educational Value

Pros:

• "It's a great place to visit and good for families with children especially if you book in to one of the guided tours with your own 'prisoner' to show you round!"
• "Educational and fun, first time I went there was a guide for the first half which was really good."
• "A very fascinating and educational site."
• "A good experience for the children to see justice as it was."
• "This is such a brilliant place to find out more about the judicial system and how crime was dealt 'back in the day'."
• "Strongly recommended if you interested in justice, prison and law."
• "A very eye-opening museum about crime and punishment and those who tried to reform the misunderstanding and cruelty."

Cons:

• "Educational and fun, first time I went there was a guide for the first half which was really good but unfortunately not this time but we were given a handheld speaker for each bit but when looking around and reading it's a struggle to pay attention to it."
• "Little to teach anyone with any knowledge of crime and punishment."
• "Younger ones might get sick of some of the reading but plenty to keep them interested that doesn't involve reading."
• "Our 8-year-old probably didn't enjoy it as much as we did."
• "I felt there could have been more handsy on type things for them to do."
• "Some exhibits may be inappropriate for younger children, but this is clearly signposted before you enter."
• "The court room is good, but a bit long for younger ones."

Facilities and Accessibility

Pros:

• "Great little cafe on site with a good range of handmade cakes and specialty teas."
• "There are plenty of toilets and a cafe. There are lifts between most of the floors to help with accessibility."
• "In terms of accessibility it is amazing for a historical building."
• "There are lifts to all the different levels in the building, good accessible toilets and a cafe."
• "The place is amazing and very nicely managed and supervised, with knowledgeable guides who are actors playing the part of prisoners so well that you are transported back to pre-Victorian times."
• "There is a lovely little cafe with friendly staff."
• "Very friendly & informative place & the cafe was fabulous!"

Cons:

• "The lifts were out of action and the museum isn't necessarily accessible to individuals that are in wheelchairs or have poor motor skills."
• "Some of the exhibits are in areas which people with mobile disabilities would struggle/be unlikely to get to."
• "Also if you have any mobility issues it could be a problem seeing all the museum."
• "It's a shame they don't do the 'return within 12 months' ticket as some other attractions do."
• "Could do with more signage as we accidentally walked into a staff only area."
• "The map confused us a bit due to all the levels and different routes through to so many areas."
• "The only slight criticism I would have is that due to the one way system, the 'chronology' of the explanatory exhibitions were reversed."

Entertainment and Engagement

Pros:

• "The guide was a passionate and interested story teller."
• "Brilliant museum, fascinating insights and nicely brought to life with some fun role plays."
• "The 'players' give it a whole new edge, try to catch the courtroom scene and the hanging (no one gets hurt!) BRILLIANT!"
• "The tour was great, perfectly spooky without anyone jumping out on you."
• "Both performances are very entertaining and well worth the visit."
• "The actors playing characters from the period who will tell you lots of information and show you points of interest you may of missed are brilliant."
• "Live actors are positioned around the museum and really make it come to life."

Cons:

• "A fun tour, if a bit cheesy."
• "Came for the murder mystery night for a works Christmas party. It was OK, something different to do versus a normal Christmas party."
• "We opted for the longer 'tales and legends' tour and it was led by a sadly lackluster young guide who didn't have much knowledge to impart."
• "We enjoyed our visit but would have liked it even more if the leading actor had played things straight rather than pantomime."
• "Some of the displays are a bit shabby and could do with updating."
• "Set myself up for the 'Terror tour (sat night) took family & friends & afraid came away feeling rather let down, It was more comical than scary."
• "The actor-guides were very enthusiastic, but they seemed to 'lose' our group halfway through."