Address: 68A High St, Maidenhead, SL6 1PY, United Kingdom
Phone: +441628560359
Rating: 4.4
based on 117 reviews.
Customer Service
Pros:
"The service you receive not just from your hairdresser but from all members of staff is above and beyond."
"Dani and the team at Rush are always friendly and welcoming."
"Everytime I walk into the Maidenhead Rush salon, not only do I walk out feeling amazing and pampered but the staff in the salon are so friendly, bubbly and polite."
"The whole team were extremely welcoming and friendly!"
"Such a welcoming salon, everyone is so friendly."
"The salon is a lovely welcoming environment with every single staff member who is nothing but friendly."
"Lovely salon and great staff. You're made to feel very welcome and treated like a VIP."
Cons:
"Awful. Overall, my hair looked better before I came in than when I left at the end of it."
"Booked my appointment over 4 months for my children's graduation having been told 3 hours before they have had to cancel the appointment as all staff have called in sick - how ridiculous!"
"I was left a little disappointed from my appointment."
"Absolutely the rudest experience I’ve had at a hairdressers!"
"Called to speak to manager today and they couldn’t even be bothered to return my call."
"The staff there completely humiliated me."
"I wouldn't advise anyone going there, worst kind of customer experience, the staff is least bothered about how customer feels or to listen to them at all."
Stylists and Haircuts
Pros:
"Cheryl was wonderful in understanding what I wanted and really made me feel confident in my haircut."
"Chloe was amazing from start to finish."
"I walked into Rush yesterday after having a fear of someone unknown cutting my hair. Sara took very good care of me and left my hair looking incredible."
"I've just had a great haircut with a lovely lady called Stef, she listened very carefully to what I wanted and I was thrilled with my style."
"Charlene always does such a fantastic job of both cut & colour."
"Balayage done by Chloe. She knows exactly what I want and never fails to please."
"Thank you to Chloe for my lovely haircut! It’s so well done it stays in shape every day with very little styling from me."
Cons:
"Filled with total lack of confidence on arrival when told the experienced stylist I had booked had left."
"I would definitely not recommend rush to anyone looking for a balayage!"
"Danielle cut my bangs, and it looks SO awful."
"Avoid the stylist Chloe at all cost. She was rude and disrespectful the whole time."
"Clearly can see this is not a balayage at all just highlight."
"Everything I ask for in the salon does not happen. Cutting into my hairline, missing bits, having to try and rescue my hair in the mirror at home... The ability just does not match the price list."
"It was the first time at Rush but unfortunately I am not very happy with the result."
Salon Atmosphere and Amenities
Pros:
"Can’t forget the best head massage."
"Rush is such a perfect place to go for a hair cut and be treated like royalty."
"Easy booking online is perfect for me too."
"Fantastic coffee and good choice of magazines."
"Oh and forgot to mention how they also have a private upstairs area for women with preferences! Amazing!!"
"Loved my experience at this rush! Lovely welcome by the receptionist and a really nice atmosphere in the salon."
"The salon also has a ladies only area if needed and that in my opinion gives Rush added points along with having Cheryl."
Cons:
"I'm amazed they're allowed to have that setup, I can't imagine that part of the building being listed which is one way around the DDA."
"The junior staff offered drinks and then didn't bring them on a couple of occasions and eventually I managed to get some tea but the milk had been forgotten."
"I really like my cut but the wash basins are up 3 steps so rather than having a nice hair washed, it was sprayed with a water bottle!"
"Salon services are just OK, similar to what you can get at any low cost barber shop."
"The service and organisation of the salon overall was pretty chaotic."
"Horrible experience. They won't treat you well if you are just getting a haircut."
"Very unhappy with my hair and how much I had to pay, even on half price Tuesday."
Value and Offers
Pros:
"They almost always have deals on their products too!"
"Best salon I've been too, would highly recommend to men, women and children."
"Good prices in comparison to other hair salon's in Maidenhead all round."
"With the loyalty cards you can get up to 25% off and a free treatment."
"They’re always willing to work in an offer or use loyalty points to give the best value for money they can."
"I am very excited to be a loyal client in the future!"
"I highly recommend Rush Maidenhead because they have excellent staff & really good quality service which is perfect."
Cons:
"I felt like I paid a high price for a haircut that I could have got at a cheaper independent hairdressers."
"I went to another salon where I had to pay triple the amount just to fix what I had done from you and this is really frustrating."
"nice hairdresser (niki) but got charged £40 extra by receptionist as I requested tuesday 50% off deal for colouring but they called to change to thursday and promised i'd still get the offer... receptionist ended up charging normal price even though i tried to explain."
"Friendly staff, however the fusio hair treatment I received didn't make any difference to my hair at all total waste of money."
"I asked to get balayage done on my hair but the colour I asked for isn't the colour I got."