Madhu's Heathrow Reviews Summary

Service

Pros:

• "Waiter were very friendly and quick at serving the food."
• "The staff all wore smiles and were helpful and professional to a fault."
• "Thank you to Sanjay for making our special request arrangements and to the great team for looking after our guests attentively including the Vegans!!"
• "I was served by Jagjit Singh, he set the tone for the evening with a warm and genuine welcome."
• "Staff are very attentive towards guests."
• "Our waiter was excellent. Very polite, professional and attentive."
• "The service was very attentive and fast."

Cons:

• "We kept having to ask them to fill up our glasses with water, and I wish they would be more proactive."
• "Service was average though we were served after a couple that came after us."
• "Three stars mainly due to service, lots of delay on drinks coming from the bar, table service very hit and miss."
• "The service is slow."
• "Worst service ever, we booked a private room for a important gathering with important celebrity guests."
• "Service could have been better. Waiter had a very laid back attitude."
• "Wasn't very impressed with the service!! ....we were part of a party and food was not being served on all the tables!!"

Food Quality

Pros:

• "Every dish we tried (and were recommended by the staff) were perfectly prepared and presented."
• "Delicious food at amazing prices and impeccable service."
• "This was one of the best Indian meals of my life."
• "The food was delicious and spiced to perfection!"
• "Great taste and quality of food here... Tried the non veg thali here and my friend tried the veg thali... They were both just brilliant!"
• "The food is delicious and well-presented."
• "The Indian food we ordered was perfect."

Cons:

• "Absolute tasteless food in laughable portions."
• "Pani Puri was so rubbish, the chef should be ashamed of what he served."
• "The only criticism were the poor sauces accompanying them."
• "Paneer tasted stale, tandoori dishes tasted of fuel."
• "The popodums were stale and seekh kebabs initially came out cold."
• "The food was mediocre at best nothing to shout about at all."
• "The food was the worst Indian food I have ever had."

Ambiance

Pros:

• "Lovely restaurant within a stone throw away from Heathrow airport."
• "Beautiful ambiance, nice and quiet place."
• "The place looks amazing, very clean, very bright, very classy."
• "The restaurant has a nice relaxing ambience setting and chairs are comfortable."
• "Great selection of wines worldwide and nice home made kulfi."
• "The atmosphere and the friendly staff set the stage for what was a wonderful evening."
• "The restaurant has a very clean and well decorated interior, which (upon entering) contributes to an opulent atmosphere that any five-star restaurant would possess."

Cons:

• "The restaurant is huge and the acoustics aren’t great so if there are large groups it can be quite deafening."
• "Nice resturant decor wise but there could have been music to make a better ambience."
• "The furniture is old and chairs looks tattered."
• "The restaurant is completely unable to cater for vegan or dairy/lactose intolerant customers."
• "One very important considering with safety there granite Tables as they are square in shape but the table corners are not been grinned smooth as they are chipped and sharp."
• "My only area for improvement would be that it is not a very cosy restaurant."
• "Wow… what a noisy restaurant. Disorganised tables and even the owners son creating noise and getting drunk…"

Value

Pros:

• "The prices are reasonable."
• "Their pani puri, ribs and chocolate fondant are actually amazing, and I’m a foodie."
• "Highly recommended."
• "Fairly priced dishes for the quality and calibre of cuisine."
• "That’s amazing value in a very nice setting!!"
• "Free parking and pretty A.W.E.S.O.M.E vibe."
• "Really good quality Indian restaurant with excellent customer service...free parking."