Address: 68, The Galleria, Comet Way, Hatfield AL10 0XR, United Kingdom
Phone: +441707268440
Rating: 3.7
based on 194 reviews.
Service
Pros:
"Really good experience for a McDonalds. Really clean and friendly staff."
"The managers here are always so helpful and it's nice when they see a regular face!"
"I was served by a lovely young man with blonde hair and I didn’t catch his name but he was so polite and helpful."
"Spacious, Strict Covid procedures and greeted on entry by an affable charming member of staff."
"Really pleasant staff as well with is not always the case at fast food drive throughs."
"Staff very friendly and patient. Got table service after I ordered my food."
"The floors..furniture is always kept clean..."
Cons:
"Terrible terrible service! Waited over 20 mins for a milkshake and took them 15 mins to realise I’ve been waiting."
"On the 11th November at 2.30am we queued for 20 minutes because there was no staff, and the staff that were there was a total disorganised mess."
"Employees coming to work getting to work area straight from restaurant, with their own drinks, without any hats, hairnets covering their heads/hair."
"They wanted to kick me out because none of their machines were working."
"There was one man serving us but we were in a hurry. He told us it would take us 5 minutes, 10 minutes later we wanted to cancel because we were running late where we were supposed to go but he wouldn’t let us."
"The guy at the counter was curt and didn’t bother to listen."
"Extremely bad customer service."
Food Quality
Pros:
"The milkshake was nice."
"Fries were what I’d expect from this fast food place. Hot and crispy."
"The chips are lovely, burgers are alright."
"On the plus side, we enjoyed the food. Eventually."
"The big Macs burgers were good though."
"The place was clean, the food was quick, and fresh."
"Food is awesome as always."
Cons:
"The burger bun was like cardboard, the hash browns had three days worth of grease and the hot chocolate was just hot water."
"Mucked up my entire order, gave me a big 'tasty' instead of a big Mac and a crusty garlic wrap instead of the sweet chilly one."
"We waited for ages for our meals and still no ice cream since spring and now we are in winter."
"Go here if you want your orders to be consistently wrong......this time my chocolate milkshake arrived as a strawberry milkshake."
"But we did the drive thru and they told us to wait in the car park we ended up waiting half an hour."
"The burgers were very cold and not at all fresh."
"The chips were stale and cold.. and I am currently writing this review on the toilet in agony with an upset tummy."
Order Accuracy
Pros:
"There was a guy with an ipad just before the drive through taking advanced order, so even though it was busy the queue and my order were done in really fast time."
"Ordered veg deluxe meals and had them ready within 10 minutes."
"You can order on the go via its drive thru with faster service."
"Loads of seating available."
"Nice fast food. Good staff, cordial and really welcoming."
"A very good branch of McDonald’s. Staff are always friendly, service is snappy."
"Overall a good service waiting time."
Cons:
"Was my first time in macdonald so I expect someone to at least talk to me but none."
"No good customer service relation, I was here to buy food before going to my health care work, they keep looking at me when i really needed help."
"I don't think I will ever use this store or any others again due to the little respect the workers have for their customers."
"To go to a McDonald's drive thru and be given the wrong order is one thing, but to drive back and then even after explaining what is wrong and what is missing be given the order wrong again is just unacceptable."
"Far from fast food, waited for 25 minutes only to be told the Ice cream machine was out of order."
"Such a poor service, can’t even make the right order. Really disappointed."